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Hilton

Learning & Development Manager - Hotel Operations

Rabat-Salé-Kénitra

CDI / Temps pleinSur site3–5 ansLicence / Bac+3AnglaisRessources humainesTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Hilton seeks an experienced Learning & Development Manager to lead training initiatives across hotel operations. You'll design and deliver comprehensive training programs, manage team development, monitor performance trends, and maintain training records. This role combines strategic L&D expertise with hands-on team leadership in a fast-paced hospitality environment. Based on-site in Morocco, this full-time position offers the opportunity to impact guest experiences by developing exceptional hotel team members.

Vos missions

  • Design and deliver hotel training programs aligned with corporate goals, covering harassment-free workplace, diversity, orientation, leadership, and service topics
  • Conduct performance review meetings with managers and trainers to assess trends, develop action plans, and recognize achievements
  • Assess training initiatives and recommend enhancements to address specific department needs
  • Track, maintain, and audit team member training records using designated systems
  • Manage department-specific programs including alcohol awareness, food safety, and job skills training
  • Supervise team members, provide coaching, and foster a positive work environment

Profil recherché

  • You have experience designing and delivering training programs in hospitality or similar industries
  • You're passionate about developing people and fostering positive team environments
  • You excel at managing multiple training initiatives and maintaining detailed records
  • You demonstrate strong leadership, integrity, and commitment to continuous improvement

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About the Role

As a Learning & Development Manager at Hilton, you will design and deliver training programs that develop hotel team members and enhance guest experiences. You'll combine strategic training initiatives with hands-on team leadership to foster a culture of continuous learning and excellence in hospitality.

Main Responsibilities

  • Design, plan, and deliver hotel training programs aligned with corporate goals and industry standards, covering topics such as harassment-free workplace, diversity, orientation, leadership, and service excellence
  • Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
  • Assess existing training initiatives, identify enhancement opportunities, and recommend solutions to address specific department needs
  • Track, maintain, and audit individual team member training records using designated systems and tools
  • Manage and monitor department-specific training programs including alcohol awareness, food safety, job skills checklists, and educational assistance
  • Supervise and support team members, provide coaching, and foster a positive and productive work environment

What We're Looking For

  • Passion for hospitality and delivering exceptional experiences
  • Strong leadership and communication skills
  • Experience in training program development and delivery
  • Ability to work collaboratively across departments
  • Commitment to integrity, teamwork, and accountability

About Hilton

Hilton is a global leader in hospitality with an award-winning workplace culture recognized by Great Place to Work and Fortune. We've welcomed over 3 billion guests worldwide while maintaining our founding vision: to fill the earth with the light and warmth of hospitality. We support your career journey and believe in creating exceptional experiences for both guests and team members.

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