About the Role
This position drives the adoption and expansion of digital payment solutions across North West & Francophone Africa (NWFA). You will work closely with Account Management and cross-functional teams to articulate product value, influence stakeholders, and accelerate client readiness for implementation. This hands-on role bridges product, technology, and client delivery, with primary focus on Tokenization (MDES, device tokenization, Click to Pay, Secure Card on File) and Authentication solutions.
Main Responsibilities
- Drive adoption and enablement of Tokenization and Authentication solutions by articulating value propositions and accelerating client readiness for implementation
- Act as Subject Matter Expert (SME), providing guidance on product capabilities, rules, and technical specifications throughout the solution lifecycle
- Serve as key contact for internal and external inquiries on product rules, implementation, and technical topics; investigate client issues and provide root cause analysis
- Collaborate with NWFA teams to align on product rollout, issue resolution, and policy updates; partner with Account Management, Sales, Product, and Technology teams
- Support initiatives to increase adoption and usage of solutions; collect and analyze client feedback to identify gaps between product capabilities and market needs
- Support go-live readiness and post-launch stabilization; build trusted relationships with key clients as a reliable product advisor
Required Qualifications
- Experience in payments, fintech, or financial services (Issuer, Acquirer, PSP, or Card network experience preferred)
- Strong understanding of payment processing flows, tokenization architecture, and authentication solutions (e.g., Passkey, 3DS)
- Ability to interpret technical documentation, product specifications, and rules accurately
- Strong analytical and problem-solving skills with ability to articulate product value and connect it to client needs
- Experience working in cross-functional and matrix organizations
- Hands-on experience with tokenization (device, COF) and authentication solutions
- Familiarity with APIs, system integration, or PSP/payment gateway architectures
- Business-level proficiency in English for regional collaboration
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks require adherence to security policies and practices. You must ensure confidentiality and integrity of information, report suspected security violations, and complete mandatory security trainings.
Mise en forme par Postule ·
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