VFS Global

Operations Manager (P3) – Visa Application Unit, Casablanca

Casablanca

CDI / Temps pleinSur site5–10 ansLicence / Bac+3Italien, Anglais, FrançaisOpérations

L’essentiel du poste

Résumé par Postule AI

Internal VFS Global opening for an Operations Manager (P3) to run the Visa Application Unit in Casablanca. The role covers business unit profitability and EBIT targets, expense budgets, team and process performance, SOP and ISO compliance, process improvements and consulate relationships. It requires a graduate degree and 5–7 years of experience managing teams and processes, preferably in travel, tourism or service industries. Native Italian and professional English and French are required. Open to eligible VFS employees; last application date 25th June 2026.

Vos missions

  • Oversee the entire business unit, ensuring operational success, profitability, EBIT targets and expense budgets.
  • Manage productivity, Value-Added Services targets and performance reviews, and forecast manpower needs for peak seasons.
  • Lead teams and processes: enforce SOPs and SLAs in line with organisational and ISO standards, coach staff and drive process improvements.
  • Build relationships with Consulate officials and work with the Value-Added Services team to develop new revenue channels.
  • Manage physical and data security at the Application Centre and ensure adherence to security, EHS, sustainability and ABMS policies.
  • Coordinate with Administration, Human Resources, Finance and other support functions as needed.

Profil recherché

  • You are a current VFS employee meeting the eligibility criteria (24 months in grade P3/P4, rating of 3 or above)
  • You have 5–7 years of experience leading teams and managing processes, ideally in travel, tourism or service industries
  • You are a native Italian speaker with professional English and French, and a European national
  • You are comfortable driving productivity, service levels and financial targets such as EBIT and expense budgets

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Operations Manager (P3) – Visa Application Unit, Casablanca

Location: Casablanca, Morocco
Department: Operations
Level: Professional (P3)
Openings: 1

Purpose of the Role

Manage the Visa Application Unit, ensuring optimal efficiency and productivity through effective operational strategies and process improvements. Supervise day-to-day activities, manage resources and drive performance to meet organisational goals and service standards.

Key Responsibilities

Business Unit and Financial Management
  • Oversee the entire business unit and ensure overall operational success.
  • Ensure profitability and meet EBIT targets set by the Zone/Region.
  • Manage expense budgets and allocated resources effectively.
  • Maintain Value-Added Services to meet monthly and annual targets.
  • Track productivity and the Value-Added Services Conversion Grid for performance reviews.
  • Forecast manpower requirements, especially for peak season hiring.
Process and Team Management
  • Meet defined Service Level Agreements and ensure adherence to all existing processes.
  • Mentor teams to follow SOPs and processes in line with organisational and ISO standards.
  • Align teams with the Team Objective Tracker and implement process improvements.
  • Lead the implementation of new processes in the Visa Application Centre(s).
  • Oversee product and process training, coaching and development, and Internal Process Certifications (OCLs).
Relationship Building and Innovation
  • Build and maintain strong business relationships with Consulate officials.
  • Encourage the team to share innovative ideas and best practices.
  • Collaborate with the Value-Added Services team to develop new revenue channels.
  • Manage physical and data security at the Application Centre in line with the Corporate Security Policy.
  • Coordinate with support functions such as Administration, Human Resources and Finance as needed.
Sustainability
  • Promote judicious use of natural resources.
  • Adhere to the organisation's environment, health and safety policies, objectives and guidelines.
Anti-Bribery Management Systems (ABMS)
  • Follow ABMS roles and responsibilities as prescribed in the ABMS manual.
  • Understand ethical standards and the importance of integrity in business practices.
  • Identify and evaluate bribery-related risks in various business contexts.

Qualifications

  • Education: Minimum graduate or global equivalent degree; post-graduate or global equivalent is an additional advantage.
  • Experience: 5 to 7 years, preferably in travel and tourism or service industry, handling teams and managing processes.
  • Languages: Native Italian; professional English and French.
  • Nationality: European national, preferably Italian, for assignment to the Italy Mission in Casablanca.

Eligibility

Applicable to all VFS employees. Key criteria include:

  • Completed 24 months in current Grade P3/P4, role, team, location and department.
  • Performance rating of 3 or above on a 1 to 5 scale in the last appraisal.
  • No formal disciplinary action or memos during the period under consideration.

How to Apply

Apply via the career's section of Myspace. Last date of application: 25th June 2026. Employees on franchisee, third-party, outsourced or partner payroll are not eligible.

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