OFR Bulk Operations & Customer Service Specialist
Location: Casablanca, Morocco (on-site)
DHL Global Forwarding, the Group's air, ocean, and road freight specialist within Deutsche Post DHL, has an opening for an OFR Bulk Operations & Customer Service Specialist in Morocco. In this role, you will ensure the delivery from A-Z of all operational processes related to OFR shipments.
Key Responsibilities
- Handle day-to-day shipments and operational activities for Bulk Ocean Freight, including import and export shipments.
- Liaise with origin and destination offices for forecasts and maintain regular communication with the Sales Department and Department Supervisor.
- Place booking orders with shipping lines through the appropriate systems.
- Ensure all shipments comply with customs regulations in Morocco and other applicable country regulations.
- Send Bill of Lading (BL) instructions to shipping lines and verify that all Bill of Lading information is accurate and complete.
- Coordinate with depots for the fitting of flexitanks and arrange container pickups with truckers according to customer requirements and timelines.
- Coordinate with customs brokers to manage customs clearance formalities.
- Check and prepare all necessary documentation required for export, import, and customs clearance processes.
- Issue customer invoices within 4 days of departure for exports and within 3 days of arrival for imports.
- Ensure the timely collection of containers from shipping line depots.
- Provide customers with complete and accurate information in a timely manner.
- Coordinate daily operations and the movement of goods, including hazardous cargo.
- Prepare all shipping documents accurately and on time, and identify the most appropriate transport mode in consultation with customers.
- Ensure all required documents are delivered on time to customers, brokers, shipping lines, and truckers.
- Maintain optimal levels of customer satisfaction.
- Monitor and control file performance, including gross profit (GP), costs, and revenue.
- Consolidate monthly operational data for KPI reporting and analyze performance trends.
- Approve or reject non-conforming freight and containers, with the responsibility and authority to do so.
- Handle customer complaints and work closely with shipping lines and the station network to implement corrective actions.
Qualifications & Experience
- 2-4 years of experience
- Bachelor's degree or equivalent experience/qualification
- Fluent in English, French, and Arabic
What We Offer
- Opportunities in a global company to contribute ideas and skills toward shared goals
- Possible further career development
- Competitive salary
About DHL Global Forwarding
Part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. DHL Global Forwarding holds the TOP EMPLOYER certification and aims to be the leader in forwarding, with the largest global network of more than 30,000 employees.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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