Radisson Hotel Group

Receptionist / Front Desk Host - Radisson Blu Casablanca

Casablanca

CDI / Temps pleinSur site0–1 anAnglais, Arabe, Français, EspagnolHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Radisson Blu Casablanca City Center seeks a dynamic Receptionist/Host to deliver exceptional guest experiences at their 24-hour front desk. This on-site, full-time role requires fluent English and ideally multilingual abilities (Arabic, French, Spanish). You'll handle check-ins, reservations, payments, and guest inquiries while embodying the hotel's Yes I Can! service philosophy. Previous front desk experience is preferred, along with strong organizational, communication, and IT skills. The role offers competitive salary, training, and career growth within a global hospitality leader.

Vos missions

  • Provide warm, friendly guest welcomes and deliver excellent customer service with the Yes I Can! attitude
  • Handle check-in, check-out, and manage reservations at the 24-hour front desk
  • Process payments, maintain guest accounts, and respond to inquiries and requests promptly
  • Operate hotel management systems (Opera/Fidelio) and maintain knowledge of hotel services and local attractions
  • Resolve guest issues professionally and work flexible shifts including evenings and weekends

Profil recherché

  • You are dynamic, engaging, and genuinely enjoy people interaction and guest service
  • You are multilingual or fluent in English with additional language skills
  • You thrive in fast-paced environments and can handle multiple tasks simultaneously
  • You are self-motivated, creative problem-solver with a positive mindset
  • You have previous hospitality or front desk experience

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About the Role

Join Radisson Blu Casablanca City Center as a Receptionist/Host and deliver exceptional hospitality with our signature Yes I Can! service ethos. You will be the first point of contact for guests, creating warm and memorable experiences at our 24-hour front desk.

Main Responsibilities

  • Provide warm, friendly welcomes to guests and deliver excellent customer service
  • Handle check-in, check-out, and manage reservations efficiently at the front desk
  • Process payments, maintain accurate guest accounts, and respond to inquiries promptly
  • Work with hotel management systems (Opera/Fidelio) and maintain knowledge of hotel services and local attractions
  • Resolve guest issues professionally and promote company values and behaviors
  • Work flexible shifts including mornings, evenings, and weekends

Key Requirements

  • Languages: Fluent English required; Arabic, French, and Spanish highly valued
  • Previous front desk or reception experience preferred
  • Strong organizational and communication skills with professional demeanor
  • Ability to work in a busy team environment and take responsibility
  • Experience with IT systems and hotel management technology

What We Offer

  • Competitive salary and comprehensive training programs
  • Career development opportunities within the global Radisson Hotel Group
  • Exclusive team member rates at Radisson hotels worldwide
  • Inclusive workplace culture with Employee Resource Groups and diversity initiatives

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