MIDIS GROUP

Retail Store Manager – Casablanca

Casablanca

CDI / Temps pleinSur siteLicence / Bac+3Retail / Grande distributionRetail / Grande distribution

L’essentiel du poste

Résumé par Postule AI

The Retail Store Manager in Casablanca, Morocco is accountable for daily store operations, sales and profitability targets, inventory and cash control, staffing, and team development. The role requires a bachelor's degree in Business Administration or a related field and at least 5 years of relevant experience.

Vos missions

  • Lead daily store operations to deliver high customer service standards and maximize sales and profitability.
  • Establish sales budgets and targets, cascade them to the team, and ensure individual and store targets are met.
  • Manage inventory control, merchandising and replenishment, and report inventory issues to the Retail Manager.
  • Optimize floor coverage and prepare staff schedules, accounting for vacation plans and days off.
  • Ensure the cash management policy is applied and cash registers are accurately reconciled.
  • Prepare periodic store performance reports and work closely with HR on staffing needs and training plans.

Profil recherché

  • You have at least 5 years of relevant experience managing store operations.
  • You hold a bachelor's degree in Business Administration or a related field.
  • You are motivated by driving sales and meeting store targets.
  • You are comfortable managing budgets, cash control and inventory at store level.
  • You enjoy leading and coaching a team in a customer-facing, on-site environment.

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Retail Store Manager

The Retail Store Manager is accountable for managing the daily store activities, from administrative and operational tasks to offering the best customer experience. The role manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Main Duties and Responsibilities

Technical and Operations
  • Define, develop and implement the store operational plan as per communicated objectives, aiming at exceeding sales objectives.
  • Establish sales budgets and targets, cascade them to the team and ensure individual and store targets are met.
  • Apply the Apple planogram.
  • Lead and manage daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company objectives.
  • Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines, and evaluate audit and mystery shopper reports for improvements.
  • Ensure proper storage, tracking and control of inventory, and follow up on merchandising and replenishment, reporting any inventory-related issue or opportunity to the Retail Manager.
  • Optimize floor coverage and prepare schedules while accounting for vacation plans and days off.
  • Develop and maintain good working relationships with customers and back office departments to secure a smooth flow of operations.
  • Ensure the cash management policy and all other policies and procedures are implemented in the store and that cash registers are accurately reconciled.
  • Attend to operational problems, namely customer complaints, in coordination with the back office, to ensure uninterrupted operation and achieve customer satisfaction.
  • Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store Managers on a regular basis.
  • Prepare and issue periodic reports on store performance and other metrics supporting operational decisions.
  • Work closely with the HR Department on staffing needs and training plans.
  • Ensure that company policies and procedures are implemented and applicable at all times.
Talent Development
  • Lead and coach the team, cultivating empowerment and ownership.
  • Develop capabilities and secure a solid succession plan.
  • Conduct regular performance reviews, identify training needs and oversee development plans.

Position Requirements

  • Education: Bachelor's degree in Business Administration or any other related field.
  • Experience: At least 5 years of relevant experience.

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