Position Summary
Join Marriott International as a Sales Executive and deliver exceptional hospitality while driving revenue growth. You will handle guest calls, reservations, and inquiries while applying proven sales techniques to maximize revenue and maintain guest loyalty through upselling and personalized service.
Main Responsibilities
- Process all reservation requests, changes, and cancellations via phone, fax, or mail with accuracy and professionalism
- Apply sales techniques to maximize revenue while maintaining guest loyalty, including upselling and offering complimentaries
- Answer, record, and process guest calls, requests, questions, and concerns with clear communication and appropriate etiquette
- Manage Marriott Rewards information entry and redemption requests in appropriate software systems
- Coordinate with Sales, Data Administration, and Accounting departments to resolve guest issues and requests
- Perform general office duties including filing, emails, typing, and faxing to support Sales & Marketing operations
What We're Looking For
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience in hospitality, sales, or customer service
- Strong phone etiquette and professional communication skills
- Ability to multitask and manage multiple guest interactions simultaneously
- Proficiency with reservation systems and basic computer software
- Genuine passion for delivering exceptional guest service
Why Join Us
At Marriott International, we celebrate diversity and foster an inclusive environment where your unique background is valued. JW Marriott offers a luxury work experience with opportunities for training, development, and recognition. We prioritize associate well-being and create a community where you can pursue your passions and become the best version of yourself.
Core Values
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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