Marriott International

Reservations Agent - Marriott Hotels

Fès

CDI / Temps pleinSur site0–1 anBacAnglaisCentre d’appel / BPOTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Reservations Agent position at Marriott Hotels in Fez, Morocco. Handle incoming reservation requests, changes, and cancellations via multiple channels. Verify availability, explain policies, process bookings in the reservation system, and apply sales techniques to maximize revenue. Requires high school diploma, professional communication skills, and no prior experience necessary. Full-time, on-site role in a luxury hospitality environment.

Vos missions

  • Process reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest needs, determine appropriate room types, and verify availability and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Input and access reservation data, including special room types and codes in the system
  • Answer questions about property facilities, services, and accommodations
  • Follow escalation procedures when addressing guest concerns and maintain professional communication

Profil recherché

  • You have strong phone communication skills and professional etiquette
  • You are detail-oriented and comfortable working with reservation systems and data entry
  • You enjoy helping guests and providing excellent customer service
  • You are reliable, professional, and committed to company policies and standards
  • You are interested in starting a career in hospitality with a global luxury brand

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Position Summary

As a Reservations Agent, you will process all reservation requests, changes, and cancellations received by phone, fax, or mail for Marriott Hotels. You will identify guest needs, verify room availability, explain policies, and document special requests while following sales techniques to maximize revenue.

Main Responsibilities

  • Process reservation requests, changes, and cancellations via phone, fax, or mail
  • Identify guest needs and determine appropriate room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Input and access reservation data in the system, including special room types and codes
  • Answer questions about property facilities, services, and room accommodations
  • Follow escalation procedures when addressing guest concerns and maintain professional communication

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No prior work experience required
  • Ability to speak clearly and professionally, with strong telephone etiquette
  • Proficiency with reservation systems and data entry
  • Ability to lift and carry objects up to 10 pounds

What We Value

  • Professional appearance and adherence to company policies
  • Confidentiality and protection of guest privacy and company assets
  • Positive working relationships and team collaboration
  • Quality assurance compliance and genuine guest appreciation
  • Ability to assist individuals with disabilities and anticipate service needs

About Marriott Hotels

Marriott Hotels strives to elevate the art of hospitality through innovation while maintaining comfort and familiar service globally. JW Marriott, part of Marriott International's luxury portfolio, operates over 100 properties in gateway cities and distinctive resort locations. We are committed to equal opportunity employment and celebrate the diverse backgrounds of our associates.

Mise en forme par Postule ·

Signaler un problème