Sales Manager - B2B Travel
Responsible for identifying new business opportunities and developing and maintaining strong business relationships with sub-agents. This role focuses on promoting and selling various travel products and services through the Cozmo B2B platform (Trav Trolley) and ensuring high levels of client satisfaction.
Key Responsibilities
B2B Account Management
- Build and maintain strong relationships with sub-agents to ensure long-term partnerships.
- Drive sales of travel services through the Cozmo B2B platform and achieve targeted revenue goals.
- Identify new business opportunities and develop strategies to capture these markets.
- Stay updated on travel products, services, and industry trends to provide clients with the best options.
- Ensure high levels of client satisfaction by addressing needs and resolving issues promptly.
- Prepare sales reports, analyze performance metrics, and forecast future sales.
- Uphold and promote the company's brand values and service excellence.
- Conduct market research and stay updated on competitor activities.
Business Development
- Focus on both existing and new sub-agents to expand the network and client base.
- Use networking and market research to identify potential sub-agents' clients.
- Meet or exceed monthly and quarterly sales targets for acquiring new clients.
Revenue Management and Reporting
- Ensure revenue targets for assigned accounts are met or exceeded.
- Monitor booking trends from sub-agents to identify opportunities for optimization and growth.
- Use the CRM system to keep detailed, up-to-date records of client interactions and transactions.
Operational Excellence
- Implement best practices in sales processes and reporting.
- Monitor performance metrics, streamline operational procedures, and enhance service delivery to support growth and efficiency.
Requirements
Personal Qualities
- Strong understanding of travel technology and GDS systems.
- Excellent communication skills and fluency in English, with basic understanding of Arabic and French.
- Willingness to travel extensively.
- Strong network within the B2B travel sector.
- Passion for travel.
Education
- Associate degree (Bac+2).
Experience
- Minimum 4-5 years of experience in B2B travel sales in the Dubai market.
- Proven track record in B2B sales within the travel industry and demonstrated success in achieving sales targets.
- Skills in MS Office (Word, Excel).
- Knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, and familiarity with various airline booking portals.
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