Senior Customer Service Advisor – English Speaking (On-Site)

Tanger, Tanger-Tétouan-Al Hoceïma

Publié il y a moins de 2 jours

Décryptage du poste par Postule AI

Résumé du rôle

BeLOCUM seeks a Senior Customer Service Advisor to manage customer inquiries for a Canadian healthcare staffing company. Based in Tangier, Morocco, this full-time on-site role requires 3+ years of customer service experience, fluent English, and strong problem-solving skills. The position offers a permanent contract (CDI), MAD 6,000 monthly salary plus bonus, comprehensive benefits, and paid training.

Exigences clés (estimation)

Manage and prioritize customer inquiries via phone, email, and chat with professionalism and efficiency
Handle complex, escalated situations and collaborate with IT, Operations, and HR teams for solutions
Identify recurring customer issues and recommend improvements to enhance customer experience
Maintain CRM accuracy and ensure high service quality while meeting performance targets
Contribute to knowledge sharing and continuous improvement within the team

Compétences

Fluent English (written and spoken) with excellent communication abilitiesCustomer service expertise with 3+ years in call centers or customer support environmentsActive listening, problem-solving, and conflict-resolution skillsCRM systems and digital tools proficiencyAbility to work under pressure and manage multiple requests simultaneouslyStrong attention to detail and process adherence

Niveau estimé

This role requires a minimum of 3 years of successful customer service experience, ideally in call centers or supporting demanding international accounts. It is positioned as a senior-level role, indicating mid-career professionals with proven expertise.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: CDI/CDD
Mode de travail: Sur siteConfiance 100%
Salaire: 6 000 MAD par moisConfiance 90%
Niveau d'expérience: 3–5 ansConfiance 90%
Fonction: Service client / SAVConfiance 95%
Secteur: SantéConfiance 85%
Niveau d'études: Licence / Bac+3Confiance 85%
Langues: AnglaisConfiance 95%

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About the Role

BeLOCUM, an innovative Canadian company specializing in digital healthcare staffing management, is seeking a Senior Customer Service Advisor to join its team in Tangier, Morocco. You will work 100% on-site in a modern, dynamic environment where your customer service expertise and fluent English communication skills will be highly valued.

Your Responsibilities

Manage, prioritize, and handle customer inquiries through phone, email, and chat with professionalism, empathy, and efficiency
Provide accurate and timely follow-up on customer requests and ensure issues are resolved to completion
Handle sensitive, complex, or escalated situations and provide appropriate solutions in collaboration with IT, Operations, and HR teams
Identify recurring customer issues and provide recommendations to improve overall customer experience
Ensure accuracy and regular updating of customer information in CRM and internal systems
Maintain high service quality while meeting established performance and productivity targets
Contribute to knowledge sharing, best-practice development, and continuous improvement initiatives

Required Profile

Bachelor's degree or 2-year college diploma in Business, Management, Communication, Customer Service, or related field
Minimum 3 years of successful experience in customer service, call centers, or customer support, ideally with demanding or international accounts
Fluent English (written and spoken) with excellent communication skills
Excellent active listening, problem-solving, and conflict-resolution abilities
Strong customer-service mindset with professionalism, diplomacy, and responsiveness
Ability to work effectively under pressure and manage multiple requests simultaneously
Proficiency with CRM systems, digital tools, and customer service software
Strong attention to detail and ability to follow processes accurately

What We Offer

Full-time permanent contract (CDI) with attractive salary and social benefits (CNSS, AMO, supplementary health insurance)
Healthy and well-structured working environment
Comprehensive paid training for successful onboarding
Meaningful mission supporting healthcare professionals
2 days off per week

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .

Voir les offres Service client / SAV