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Foundever

Anglophone Customer Service Advisor, High-End UK Retail Brand (Fes)

Fès

CDI/CDDSur siteLicence / Bac+3AnglaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Foundever is recruiting Anglophone customer service advisors in Fes for a high-end brand of stores operating in the UK. Advisors handle customer contact by phone and email and help promote the brand and its image. The role is full-time with a permanent contract (CDI). Benefits include transportation, private health insurance, certified training, and language and performance bonuses. An excellent command of English is essential.

Vos missions

  • Provide high-quality customer service by phone
  • Provide high-quality customer service by email
  • Promote the brand and its image through customer interactions
  • Focus on customer satisfaction at every contact

Profil recherché

  • You have an excellent command of English
  • You are focused on customer satisfaction
  • You are willing to work full-time within the 8H – 21H schedule
  • You have prior customer service or sales experience, ideally in a call center

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Role overview

Foundever is hiring Anglophone customer service advisors in Fes for a well-known high-end brand of stores operating in the UK. You will provide excellent service by phone and email, and play a vital role in promoting the brand and its image.

Ideal profile

  • Excellent command of English
  • Focus on customer satisfaction
  • Willingness to work full-time

Prior customer service or sales experience, preferably in a call center, is a plus. A bachelor's degree in English Studies is also a plus.

Benefits

  • Permanent contract (CDI)
  • Social security and private health insurance
  • Transportation provided
  • Certified training
  • Language bonus
  • Performance bonus

This position is open to people with reduced mobility.

Schedule

Working hours range: 8H – 21H

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