About the Role
Join Eaton as a Senior Software & Connectivity Support Engineer, providing advanced technical support and troubleshooting for the Electrical division. You will act as a primary point of contact across multiple channels (phone, email, web ticket) for end-user customers and internal partners, serving as the first point of escalation for complex software cases.
Main Responsibilities
- Resolve non-standard customer requests related to Software & Connectivity via phone, email, and web chat
- Provide L3+ technical support assistance for software issues involving R&D and Product Managers
- Manage software licenses administratively for supported regions and assist partners with deployment and usage
- Manage incoming requests related to the Remote Monitoring Software project and schedule remote customer meetings
- Lead knowledge sharing sessions and contribute to continuous improvement initiatives to adapt best practices
- Ensure customer satisfaction and achieve cycle time and cost improvements through team-based problem solving
Required Qualifications
- Degree in Engineering or Computer Science (Software/Telecommunications preferred)
- Minimum 3 years of experience in Software Technical Support, Engineering, or Virtualization
Key Skills
- Advanced understanding of electrical products and applications
- Advanced network knowledge and communication protocols
- Analytical mindset with strong communication and problem-solving abilities
- VMware, Linux, and virtualization experience preferred
What We Offer
- Competitive compensation and benefits package
- Flexible working solutions
- Excellent working environment with emphasis on safety and ethics
- Ongoing learning and development opportunities through Eaton University
- Culture focused on values and sustainable energy management
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