EATON

Technical Support Engineer - UPS & Power Quality Solutions

Casablanca

CDI / Temps pleinSur site3–5 ansLicence / Bac+3Français, AnglaisInformatique / IngénierieÉnergie

L’essentiel du poste

Résumé par Postule AI

Eaton's Electric division seeks a Technical Support Engineer in Casablanca to provide advanced technical support for UPS and Power Quality solutions. The role combines remote and on-site support, customer training, and coordination with global teams across France and French-speaking Africa. Requires a bachelor's degree in electrical engineering and proven experience in technical support within the electrical industry.

Vos missions

  • Provide advanced technical support to ASPs, partners, and customers across France and French-speaking Africa
  • Perform remote diagnostics and troubleshoot complex UPS systems and Power Quality solution issues
  • Analyze technical data, alarms, and system reports to identify root causes and recommend corrective actions
  • Deliver technical training sessions and develop training materials for ASPs and service partners
  • Coordinate with global support and engineering teams to resolve critical customer issues
  • Manage partner quotations, orders, and participate in technical audits and corrective action plans

Profil recherché

  • You have 3-5 years of experience in technical support or field service in the electrical/power sector
  • You are fluent in both French and English and comfortable supporting international teams
  • You enjoy problem-solving and have strong analytical skills with attention to detail
  • You are comfortable with both remote troubleshooting and occasional on-site customer visits
  • You are self-motivated and can manage multiple priorities in a dynamic environment

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

Eaton's Electric division is seeking a Technical Support Engineer to join our team in Casablanca, Morocco. You will provide advanced remote and on-site technical support for Power Quality solutions, with a strong focus on UPS systems. This role combines technical expertise, customer interaction, training, and problem-solving in a dynamic international environment.

Main Responsibilities

  • Provide advanced technical support to Authorized Service Partners (ASPs), partners, and customers across France and French-speaking Africa
  • Perform remote diagnostics and troubleshoot complex technical issues related to UPS systems and Power Quality solutions
  • Support field teams during commissioning, maintenance, and corrective interventions
  • Analyze technical data, alarms, event logs, and system reports to identify root causes and recommend corrective actions
  • Coordinate with global support, engineering, and product teams to resolve critical issues
  • Deliver technical training sessions to ASPs, service partners, and customers, and develop training materials
  • Manage partner quotations and orders, ensuring timely processing and effective follow-up
  • Participate in critical customer escalations and technical audits

Required Qualifications

  • Bachelor's degree in Electrical or Electronic Engineering from an accredited institution
  • Proven experience in technical support, field service, commissioning, or engineering within the electrical industry
  • Strong technical knowledge of UPS systems, batteries, power electronics, and electrical distribution systems
  • Excellent French and English language proficiency
  • Analytical mindset with strong communication and problem-solving skills
  • Ability to work independently and manage multiple priorities

Mise en forme par Postule ·

Signaler un problème