Belden Inc

Service Engineer – Casablanca, Morocco

Casablanca

CDI / Temps pleinHybride1–3 ansLicence / Bac+3Français, Anglais, ArabeInformatique / IngénierieTélécoms

L’essentiel du poste

Résumé par Postule AI

Belden is hiring a Service Engineer in Casablanca, Morocco, for a hybrid full-time mid-senior role. The position combines network installation, rollout, and onsite commissioning during an initial project phase with ongoing incident handling, SLA-based support, and field interventions. Candidates need at least 2 years of networking technical support or service experience, strong French and English, and must live in or near Casablanca. Extensive domestic travel and rotating on-call duties are expected.

Vos missions

  • Lead new network installation, rollout, and customer application migration during the initial project phase.
  • Perform onsite system commissioning with customers after subcontractor installation, ensuring site acceptance.
  • Ensure solution functioning, incident handling, and client requests per SLAs, including rapid response for critical issues.
  • Conduct monitoring and field interventions on existing installations and support testing for other customers.
  • Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.).
  • Assist Project Managers and Sales Managers, and write and maintain reports and documentation in French.

Profil recherché

  • You have 2+ years of hands-on networking support or service experience and understand WAN, LAN, and routing.
  • You are comfortable with frequent domestic travel and rotating on-call duties.
  • You are fluent in French and English and can write clear documentation in French.
  • You live in or near Casablanca and can respond quickly to onsite issues.
  • You are highly autonomous, team-oriented, and detail-focused.

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Service Engineer – Casablanca, Morocco

Belden is looking for a Service Engineer to support network installation, commissioning, and ongoing service for customers in Casablanca and across Morocco. This is a hybrid, full-time, mid-senior role.

Main responsibilities

  • Lead new network installation, rollout, and customer application migration during the initial project phase.
  • Perform onsite system commissioning with customers after subcontractor installation, ensuring site acceptance.
  • Ensure proper solution functioning, incident handling, and client requests per service level agreements (SLAs), including rapid response for critical issues.
  • Conduct monitoring and field interventions on existing installations, and execute support and testing for other customers.
  • Participate in rotating on-call schedules (nights/weekends) from home to meet service demands.
  • Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.).
  • Assist Project Managers and provide technical support to Sales Managers.
  • Write and maintain reports, documentation, and procedures (internal/external), all in French.

What you will bring

  • Bachelor's degree in a relevant field or equivalent extensive working experience.
  • 2+ years in technical support or service roles within networking.
  • Essential skills: TDM & Packet Switching, TCP/IP, Routing, MPLS, Wireless, MS Visio, MPLS-TP, Office proficiency.
  • Nice to have: MS SQL Server, MySQL, cybersecurity, programming/scripting, CCNA/CCNP, Serial, C37.94, E1.
  • Highly autonomous, team-oriented, with strong communication and writing skills, excellent multitasking, and attention to detail.
  • Must live in or near Casablanca for rapid onsite intervention.
  • Extensive domestic travel required, particularly during the initial project phase, including remote locations.
  • Fluency in French and English is a must; fluency in Arabic is a plus.

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