Belden

Service Engineer (Networking) – Casablanca, Morocco

Casablanca

CDI / Temps pleinHybride1–3 ansLicence / Bac+3Français, Anglais, ArabeInformatique / IngénierieInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Belden is hiring a Service Engineer in Casablanca, Morocco, to handle network installations, rollouts, and onsite system commissioning for customers. The role combines field interventions, incident handling under SLAs, and technical support for projects and sales. It is a full-time, hybrid position at Mid-Senior level requiring networking expertise, French and English fluency, rotating on-call duty, and frequent nationwide travel.

Vos missions

  • Lead new network installation, rollout, and customer application migration during the initial project phase.
  • Perform onsite system commissioning with customers after subcontractor installation, ensuring site acceptance.
  • Handle incidents and client requests per SLAs, including rapid response for critical and major issues.
  • Monitor existing installations, carry out field interventions, and provide continuous reporting.
  • Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.).
  • Assist Project Managers, provide technical support to Sales Managers, and write reports and documentation in French.

Profil recherché

  • You have 2+ years of technical support or service experience in networking, or equivalent extensive experience.
  • You are comfortable with extensive domestic travel and rotating on-call duty.
  • You live in or near Casablanca and can respond quickly to onsite issues.
  • You are fluent in French and English and comfortable writing reports in French.
  • You are highly autonomous, team-oriented, and detail-focused.

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Service Engineer (Networking) – Casablanca, Morocco

Belden is looking for a Service Engineer in Casablanca to lead network installations, commission customer sites, and support service level agreements. This is a full-time, hybrid role at a Mid-Senior level.

Key Responsibilities

  • Lead new network installation, rollout, and customer application migration during the initial project phase.
  • Perform onsite system commissioning with customers after subcontractor installation, ensuring site acceptance.
  • Handle incidents and client requests per SLAs, including rapid response for critical and major issues.
  • Monitor existing installations, carry out field interventions, and provide continuous reporting.
  • Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.).
  • Assist Project Managers and provide technical support to Sales Managers.

Requirements

  • Education: Bachelor's degree in a relevant field or equivalent extensive working experience.
  • Experience: 2+ years in technical support or service roles within networking.
  • Essential skills: TDM & Packet Switching, TCP/IP, Routing, MPLS, Wireless, MS Visio, MPLS-TP, Office proficiency.
  • Nice to have: MS SQL Server, MySQL, cybersecurity, programming/scripting, CCNA/CCNP, Serial, C37.94, E1.
  • Personality: Highly autonomous, team-oriented, strong communication and writing skills, excellent multitasking, attention to detail.
  • Residency: Must live in or near Casablanca for rapid onsite intervention.
  • Travel: Extensive domestic travel required, particularly during the initial project phase, including remote locations.
  • Languages: Fluency in French and English is a must; fluency in Arabic is a plus.

Additional Information

The role includes rotating on-call schedules (nights/weekends) from home to meet service demands.

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