OPmobility

Site Customer Quality Engineer (Tangier)

Tanger

CDI / Temps pleinSur site3–5 ansMaster / Bac+5Français, AnglaisQualité / HSEAutomobile

L’essentiel du poste

Résumé par Postule AI

OPmobility is hiring a Site Customer Quality Engineer in Tangier to act as the first quality contact for OEM customers. The role covers complaint resolution through 8D, product audits, launch support for new projects and quality monitoring, with the authority to stop production when non-compliance could endanger customer satisfaction. Requirements include a master's degree in quality, at least 4 years of customer-facing OEM experience, and good French and English.

Vos missions

  • Serve as the first contact for the customer and transfer customer requirements to internal processes.
  • Solve complaints, control the 8D process and action plans, and monitor their performance.
  • Monitor development and quality results to ensure products meet customer requirements.
  • Plan and organize annual product audits and collaborate with launch engineers on new projects.
  • Stop production when non-compliance may endanger customer satisfaction.
  • Train shift auditors, process visual aids and propose continual quality improvements.

Profil recherché

  • You hold a master's degree in quality and have at least 4 years of customer-facing OEM experience
  • You are comfortable working in French and English with global teams
  • You enjoy handling customer complaints and driving 8D problem-solving
  • You are flexible on hours and open to travel and occasional evening meetings
  • You are results-oriented, customer-focused and willing to teach and share feedback

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Site Customer Quality Engineer - Tangier

OPmobility is a world-leading provider of innovative solutions for a safer and more sustainable mobility experience, developing intelligent exterior systems, lighting systems, clean energy systems and electrification solutions for mobility companies.

The Customer Quality Engineer is the first contact for the customer and works daily with customers, resident engineers and launch teams.

Main responsibilities

  • Serve as the first contact for the customer and transfer customer requirements to internal processes.
  • Solve complaints, control the 8D process and action plans, and monitor their performance.
  • Monitor development and quality results to ensure products meet customer requirements.
  • Plan and organize annual product audits and collaborate with launch engineers on new projects.
  • Stop production when non-compliance may endanger customer satisfaction.
  • Train shift auditors, process visual aids and propose continual quality improvements.

Requirements

  • Master's degree in quality.
  • Minimum 4 years of customer-facing experience with OEMs.
  • Good French and English.
  • Knowledge of core tools (PFMEA, APQP-Control Plan, MSA, SPC, PPAP) and problem-solving tools (8D, 5 Why's, FTA).

Additional information

  • Full-time, on-site role in Tangier, Morocco.
  • Some travel may be required; overtime expected, including several evening meetings with global teams.
  • Flexible working hours.
  • Strict adherence to confidentiality obligations (Information Criticality Level 2).
  • Compliance with ISO 45001, ISO 14001, 5S and the ethics and integrity policy.

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