Marriott International

Spa Supervisor - Luxury Hospitality

Rabat

CDI / Temps pleinSur site1–3 ansBacAnglais, FrançaisHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Spa Supervisor role at The Ritz-Carlton, a luxury hospitality leader. Oversee daily spa operations, manage guest interactions and treatment scheduling, supervise staff, and ensure delivery of exceptional service aligned with Ritz-Carlton Gold Standards. Requires high school diploma and 2+ years related experience. Full-time, on-site position in Rabat, Morocco.

Vos missions

  • Manage spa scheduling, confirm guest details, and coordinate treatment provider updates
  • Promote and sell spa, salon services, and retail products to guests
  • Inspect work areas and equipment to ensure compliance with company standards
  • Assist with staff hiring, training, scheduling, and coaching; model professional behavior
  • Welcome guests, anticipate service needs, and maintain Ritz-Carlton Gold Standards
  • Coordinate maintenance requests and communicate repair needs to Engineering

Profil recherché

  • You have 2+ years of hospitality, spa, or salon service experience
  • You excel at guest service and thrive in luxury hospitality environments
  • You are a natural leader who can motivate and coach team members effectively
  • You are detail-oriented and committed to maintaining high quality standards
  • You can work on-site full-time and handle physical demands of the role

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Position Summary

As a Spa Supervisor at The Ritz-Carlton, you will oversee daily spa operations while delivering exceptional luxury service. You will manage guest interactions, coordinate treatment schedules, and ensure all services meet our Gold Standards of excellence.

Key Responsibilities

  • Manage spa scheduling, confirm guest information, and communicate last-minute changes to treatment providers
  • Promote and sell spa, salon services, and retail products to enhance guest experience
  • Inspect work areas, tools, and equipment to maintain company standards and quality expectations
  • Assist with hiring, training, scheduling, and coaching spa staff; serve as a role model
  • Welcome guests, anticipate service needs, and ensure adherence to Ritz-Carlton Gold Standards
  • Monitor maintenance needs and coordinate with Engineering for repairs

Required Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience in hospitality or spa services
  • Ability to stand, walk, or sit for extended periods
  • Ability to lift and move objects up to 10 pounds

What We Value

At The Ritz-Carlton, we believe exceptional service comes from empowered, creative, and compassionate team members. You will be part of a global luxury hospitality leader with over 100 award-winning properties worldwide, where your work directly contributes to creating lifelong guest memories.

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