Marriott International

Reservations Supervisor – Luxury Hospitality

Rabat

CDI / Temps pleinSur site1–3 ansBacAnglaisCentre d’appel / BPOTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Reservations Supervisor role at The Ritz-Carlton, a luxury hospitality brand under Marriott International. Oversee reservation accuracy, process guest requests, manage team training and motivation, and ensure delivery of Gold Standards service. Requires high school diploma, 2+ years hospitality experience, and 1+ year supervisory experience. Full-time, on-site position in Rabat, Morocco.

Vos missions

  • Oversee accuracy of room blocks, reservations, and group market codes; review and implement new reservation procedures
  • Process all reservation requests, changes, and cancellations via phone, fax, or mail; identify guest needs and determine appropriate room types
  • Train, schedule, counsel, and motivate team members; serve as role model and first point of contact for Open Door Policy
  • Troubleshoot, resolve, and document guest issues; set up billing accounts and manage special requests
  • Communicate company values to new employees; maintain confidentiality and protect company assets
  • Welcome guests, answer facility questions, and apply sales techniques to maximize revenue

Profil recherché

  • You have 2+ years of hospitality or reservations experience and 1+ year in a supervisory role
  • You excel at customer service and can handle multiple reservation requests simultaneously
  • You are passionate about luxury service and delivering exceptional guest experiences
  • You are a natural leader who can train, motivate, and support team members
  • You have strong communication skills and attention to detail in data management

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Position Summary

As a Reservations Supervisor at The Ritz-Carlton, you will oversee the accuracy of room blocks, reservations, and group market codes while maintaining the brand's legendary Gold Standards of luxury service. You will manage all reservation requests, changes, and cancellations via phone, fax, or mail, ensuring exceptional guest experiences and revenue optimization.

Key Responsibilities

  • Process and manage reservation requests, changes, and cancellations; identify guest needs and determine appropriate room types and rates
  • Oversee accuracy of room blocks, reservations, and group market codes; review and implement new reservation procedures
  • Train, schedule, counsel, and motivate team members; serve as first point of contact for the Open Door Policy process
  • Troubleshoot and resolve guest issues and concerns; set up proper billing accounts according to accounting policies
  • Communicate company values and culture to new employees; maintain confidentiality and protect company assets
  • Welcome and acknowledge guests; answer questions about facilities, services, and accommodations using professional language and sales techniques

Required Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience in hospitality or reservations
  • At least 1 year of supervisory or team leadership experience
  • Proficiency with reservation systems and data entry
  • Strong communication and customer service skills
  • Ability to handle multiple tasks and prioritize effectively

About The Ritz-Carlton

At more than 100 award-winning properties worldwide, The Ritz-Carlton creates experiences so exceptional that guests remember them long after their stay. We attract world-class hospitality professionals who are empowered to be creative, thoughtful, and compassionate. Our Gold Standards guide us daily to deliver rare and special luxury service globally.

As part of Marriott International, we are committed to being an equal opportunity employer, celebrating diverse backgrounds and providing access to opportunity for all.

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