About the Role
East West Banking's Branch Banking Group is seeking an experienced Store Manager (Branch Head) to lead branch operations nationwide. You will transform your branch into a hub of growth and innovation, driving sales, building strong customer relationships, and developing your team to achieve excellence.
Key Responsibilities
- Lead branch operations as the main distribution channel for bank products and services
- Grow and deepen client relationships by identifying and offering suitable products and services
- Develop and implement marketing programs and strategies to increase customer acquisition and wallet share
- Mentor, coach, and manage branch sales team performance
- Approve transactions and oversee service quality to ensure customer satisfaction
- Ensure compliance with governance, risk management, and regulatory requirements
- Maintain customer service standards using EastWest Service Pillars and Standards
What We're Looking For
- Bachelor's Degree in Business or related field
- Minimum 2 years of relevant experience in an equivalent banking role
- Strong leadership skills with proven track record managing sales teams
- In-depth knowledge of banking products, services, and industry regulations
- Excellent communication and interpersonal skills with proven ability to exceed sales targets
What You Can Expect
- Career development and training opportunities
- Competitive salary package and comprehensive benefits
- Performance-based incentives and recognition programs
- Mentorship from industry experts
- Clear career progression paths and professional growth opportunities
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