UrehGab

Travel Consultant (Air Travel Reservations & Ticketing) - Casablanca, Morocco

Casablanca

CDI / Temps pleinSur site1–3 ansLicence / Bac+3Service client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

UrehGab is recruiting a detail-oriented Travel Consultant for its client in Casablanca, Morocco. The role centres on managing air travel queries across calls, emails and chat, handling reservations, ticketing, reissuances, cancellations and refunds, and resolving schedule changes including IRROPS. The ideal candidate holds a bachelor's degree in travel and tourism or a related field, has 1–3 years of travel operations experience (OTA or airline preferred), and is proficient in GDS systems.

Vos missions

  • Manage multi-channel queries (calls, emails, chat) for flight bookings, fares, and airline policies
  • Execute ticket issuance, reissuance, cancellations, and refunds with accuracy
  • Navigate complex schedule changes and IRROPS to ensure traveler safety and satisfaction
  • Liaise with global airlines and internal tech teams to resolve bottlenecks in real-time

Profil recherché

  • You have 1–3 years of travel operations experience, ideally in an OTA or airline environment
  • You are comfortable working with GDS tools such as Amadeus, Galileo or Sabre
  • You enjoy handling calls, emails and chat with a detail-oriented, customer-focused approach
  • You can resolve schedule changes and IRROPS while keeping travelers safe and satisfied

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Travel Consultant - Travel Operations, Customer Experience & Ticketing

Location: Casablanca, Morocco (on-site)

Our client is seeking a detail-oriented and customer-focused Travel Consultant to manage end-to-end air travel queries. You will be the face of the organization, handling reservations, ticketing, and post-booking support while ensuring a seamless experience that is far beyond the ordinary.

Key Responsibilities

  • Manage multi-channel queries (calls, emails, chat) for flight bookings, fares, and airline policies
  • Execute ticket issuance, reissuance, cancellations, and refunds with accuracy
  • Navigate complex schedule changes and IRROPS to ensure traveler safety and satisfaction
  • Liaise with global airlines and internal tech teams to resolve bottlenecks in real-time

Ideal Candidate Profile

  • Bachelor's Degree in Travel & Tourism or related field
  • 1–3 years of experience in travel operations (OTA or airline environment preferred)
  • Experience handling B2C and/or B2B travel clients

Skills & Competencies

  • Proficiency in GDS systems (Amadeus, Galileo, or Sabre)
  • Strong understanding of advanced fare rules and ticketing processes
  • Familiarity with CRM systems and workflow tools
  • Knowledge of IATA regulations and travel compliance standards
  • Excellent communication, problem-solving, and customer service skills

About UrehGab

UrehGab is more than a recruitment agency, we are a growth partner for innovative teams across Africa. We specialize in building high-performing sales, marketing, and operations teams for industries like tech, manufacturing, hospitality, education, and financial services. From executive search to strategic hiring campaigns, we help our clients hire smart and grow fast.

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