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Huzzle

Virtual Assistant - Guest Relations & Reservations Manager

Maroc

CDI / Temps pleinTélétravail3–5 ansAnglaisHôtellerie / TourismeTourisme / HôtellerieCabinet de recrutement

L’essentiel du poste

Résumé par Postule AI

Virtual Assistant role managing guest relations and reservations for a portfolio of boutique hotels, B&Bs, and short-term rentals. Requires technical expertise in Guesty and Uplisting, 2+ years of mixed hospitality experience, and native-level English. Fully remote position with UK business hours alignment and out-of-hours flexibility. Responsibilities include inventory management, OTA platform oversight, guest support, and operational coordination across multiple properties.

Vos missions

  • Serve as primary guest contact managing inquiries, special requests, check-in logistics, and real-time troubleshooting
  • Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting
  • Manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google
  • Coordinate daily operations with on-site and remote teams to ensure smooth property turnovers
  • Handle OTA disputes, chargebacks, and overbooking prevention with administrative oversight
  • Provide out-of-hours coverage for urgent guest messages and emergencies

Profil recherché

  • You have 2+ years managing both traditional hospitality and short-term rental properties
  • You are fluent in English with exceptional communication and empathetic customer service skills
  • You are highly organized, self-motivated, and comfortable managing complex portfolios independently
  • You can commit to UK business hours with flexibility for evening and weekend monitoring
  • You have deep technical expertise in Guesty, Uplisting, and major OTA platforms

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About the Role

We are seeking an experienced hospitality professional to serve as the central hub for a diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This fully remote position is designed for a technical expert who can bridge traditional hotel guest services with modern short-term rental logistics, managing the complete guest journey from booking to checkout while ensuring five-star experiences.

Key Responsibilities

  • Serve as primary point of contact for all guest inquiries, managing special requests, check-in logistics, and real-time troubleshooting
  • Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio
  • Manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity
  • Coordinate daily operations with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers
  • Handle OTA disputes, chargebacks, and overbooking prevention while maintaining administrative records and arrival reports
  • Provide reliable out-of-hours coverage for urgent guest messages and emergencies during evenings and weekends

Required Qualifications

  • Extensive hands-on technical expertise in Guesty and Uplisting platforms
  • 2+ years of experience managing reservations and guest relations for both hotels/B&Bs and short-term rentals
  • Native-level English with exceptional written and verbal communication skills
  • Deep knowledge of Airbnb, Booking.com, and Expedia Group including rate plans and dispute resolution
  • Ability to work UK business hours with flexibility for evening and weekend monitoring
  • Highly organized, self-motivated, and capable of managing complex portfolios independently

Nice-to-Have Skills

  • Experience with dynamic pricing tools such as PriceLabs or Beyond Pricing
  • Familiarity with hotel-specific channel managers like SiteMinder

What We Offer

  • Fully remote position working from anywhere with international teams
  • Career growth opportunities with companies in SaaS, MarTech, and B2B services
  • Peer community connecting with high-performing professionals
  • Ongoing support from Huzzle before and after placement
  • Tailored compensation based on client and candidate preferences

Mise en forme par Postule ·

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