Décryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
We are seeking an experienced hospitality professional to serve as the central hub for a diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This fully remote position is designed for a technical expert who can bridge traditional hotel guest services with modern short-term rental logistics, managing the complete guest journey from booking to checkout while ensuring five-star experiences.
Key Responsibilities
- Serve as primary point of contact for all guest inquiries, managing special requests, check-in logistics, and real-time troubleshooting
- Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio
- Manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity
- Coordinate daily operations with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers
- Handle OTA disputes, chargebacks, and overbooking prevention while maintaining administrative records and arrival reports
- Provide reliable out-of-hours coverage for urgent guest messages and emergencies during evenings and weekends
Required Qualifications
- Extensive hands-on technical expertise in Guesty and Uplisting platforms
- 2+ years of experience managing reservations and guest relations for both hotels/B&Bs and short-term rentals
- Native-level English with exceptional written and verbal communication skills
- Deep knowledge of Airbnb, Booking.com, and Expedia Group including rate plans and dispute resolution
- Ability to work UK business hours with flexibility for evening and weekend monitoring
- Highly organized, self-motivated, and capable of managing complex portfolios independently
Nice-to-Have Skills
- Experience with dynamic pricing tools such as PriceLabs or Beyond Pricing
- Familiarity with hotel-specific channel managers like SiteMinder
What We Offer
- Fully remote position working from anywhere with international teams
- Career growth opportunities with companies in SaaS, MarTech, and B2B services
- Peer community connecting with high-performing professionals
- Ongoing support from Huzzle before and after placement
- Tailored compensation based on client and candidate preferences
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .