Team Manager (Dutch-Speaking): Job Opportunity
Foundever is looking for an experienced Team Manager to join a leading telecom-focused customer experience project. In this role, you will lead a team of Dutch-speaking professionals and help deliver an outstanding experience to customers every day.
About Foundever
Foundever is a strategic partner that powers brands with customer-centric digital services. With more than 150,000 associates across around 45 countries, we combine human talent and AI to deliver efficient, personalized interactions. Our belief is simple: employee experience drives customer experience.
Your mission
Team leadership and performance
- Lead and motivate your team to achieve targets and KPIs.
- Design and implement action plans to improve team performance.
- Report team results to the Operations Manager and take corrective action when needed.
Quality and development
- Ensure excellent service quality through regular evaluations and feedback sessions.
- Coordinate training programs and support the professional growth of each team member.
Collaboration and team culture
- Act as the link between the team and management, ensuring that instructions and procedures are followed.
- Foster a positive, inclusive work environment and resolve conflicts constructively.
Your profile
- Excellent command of Dutch, both written and spoken.
- Strong leadership and communication skills.
- An analytical, solution-oriented, and results-driven approach.
- Experience using analytical tools and interpreting data to optimize team performance.
- Good knowledge of telecom activities is an asset.
What we offer
- The chance to lead a team in an international environment.
- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
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