Customer Support Consultant
Join SupportYourApp, a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. You will work remotely from your home office in a multicultural, multilingual environment.
What you will do
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed in this role
- Excellent French and English (C1 or higher), both spoken and written
- At least 6–12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, plus an internal health policy
- Responsive leadership focused on your development and long-lasting cooperation
- Opportunities for self-development
- A culture built on trust, with no time-tracking requirements
Benefits may vary depending on the terms of your engagement. Specific terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected.
SupportYourApp adheres to the principles of equal treatment of candidates and prohibits discrimination on any grounds protected by law.
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