Marriott International

Guest Relations Agent

Fès

CDI / Temps pleinSur site0–1 anBacHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Full-time, on-site Guest Relations Agent role at Marriott International in Fez, Morocco. The agent provides guests with directions and information about property amenities, services, and local activities, coordinates with departments to resolve guest requests and problems, and follows up to confirm satisfaction. The role also covers communicating VIP arrivals and handling messages accurately. Only a high school diploma or G.E.D. equivalent is listed, with no related work or supervisory experience required. The job involves extended standing or walking and lifting objects up to 10 pounds.

Vos missions

  • Provide guests with directions and information on property amenities, services, hours of operation, and local attractions and activities.
  • Contact appropriate departments (e.g., Front Desk, Housekeeping, Engineering, Security) to resolve guest calls, requests, or problems, and follow up until they are met.
  • Receive, record, and relay messages accurately, completely, and legibly, and respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Follow company policies, comply with quality assurance standards, and recommend ideas to improve efficiency, quality, safety, or cost savings.

Profil recherché

  • You enjoy welcoming guests and anticipating their needs with genuine, professional service.
  • You communicate clearly and professionally, both in person and by phone.
  • You are detail-oriented in recording and relaying messages accurately and legibly.
  • You are comfortable standing or walking for long periods and lifting items up to 10 pounds.
  • You are looking to start a guest-facing hospitality career without prior related experience.

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Guest Relations Agent

Marriott International is seeking a full-time, on-site Guest Relations Agent in Fez, Morocco. This guest-facing role focuses on providing information, handling guest requests, and resolving problems across the property.

Position Summary

Supply guests with directions and information about property amenities, services, hours of operation, and local areas of interest and activities. Contact the appropriate department, such as Bellperson, Front Desk, Housekeeping, Engineering, or Security/Loss Prevention, to resolve guest calls, requests, or problems. Follow up to confirm that guests' requests or problems have been met to their satisfaction.

Key Responsibilities

  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Follow company policies and procedures, and report accidents, injuries, and unsafe work conditions to the manager.
  • Comply with quality assurance expectations and standards, and recommend new ideas to improve efficiency, quality, safety, or cost savings.
  • Perform other reasonable job duties as requested by supervisors.

Physical Requirements

Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related work experience: none required.
  • Supervisory experience: none required.
  • License or certification: none.

About the Team

Marriott Hotels offers a career focused on hospitality and thoughtful, heartfelt service. JW Marriott, part of Marriott International's luxury portfolio, states that its associates come first and offers opportunities for training, development, and recognition in a community-focused environment.

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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