Marriott International

Reservations Agent - Luxury Hospitality

Rabat

CDI / Temps pleinSur site0–1 anBacAnglaisCentre d’appel / BPOTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Reservations Agent position at The Ritz-Carlton, a luxury hospitality brand under Marriott International. Process guest reservations, manage room availability, explain policies, and deliver exceptional service. Entry-level role requiring high school diploma, strong communication skills, and proficiency with reservation systems. Based in Rabat, Morocco, on-site, full-time position.

Vos missions

  • Process reservation requests, changes, and cancellations via phone, fax, or mail
  • Identify guest needs and determine appropriate room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Input and manage data in reservation system with proper coding for special room types
  • Follow sales techniques to maximize revenue while maintaining luxury service standards
  • Address guest concerns using proper escalation procedures

Profil recherché

  • You have excellent communication skills and enjoy phone-based customer interactions
  • You are detail-oriented and comfortable working with computer systems and databases
  • You are passionate about delivering luxury service and exceeding guest expectations
  • You thrive in a structured environment with clear policies and procedures
  • You are seeking an entry-level hospitality career with a prestigious global brand

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Position Summary

As a Reservations Agent at The Ritz-Carlton, you will process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest needs, verify room availability, explain policies, and accommodate special requests while delivering exceptional luxury service.

Main Responsibilities

  • Process reservation requests, modifications, and cancellations via multiple channels
  • Identify guest needs and determine appropriate room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Input and manage data in the reservation system with proper coding for special room types
  • Follow sales techniques to maximize revenue while maintaining service excellence
  • Address guest concerns using proper escalation procedures

Key Requirements

  • High school diploma or G.E.D. equivalent
  • Professional communication and telephone etiquette
  • Ability to work with reservation systems and databases
  • Strong customer service orientation aligned with luxury hospitality standards
  • Ability to lift and carry objects up to 10 pounds

About The Ritz-Carlton

The Ritz-Carlton operates more than 100 award-winning properties worldwide, setting the standard for rare and special luxury service. Our Gold Standards guide us daily to deliver excellence in guest care and comfort. You will join a global team committed to empowering creativity, thoughtfulness, and compassion in every interaction.

What We Offer

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. We are an equal opportunity employer dedicated to fostering an inclusive environment where unique backgrounds are valued and celebrated.

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