About the Role
Join Sofitel Casablanca Tour Blanche, a prestigious 5-star hotel blending French luxury with Moroccan elegance, as an Assistant Housekeeping Manager. This role offers the opportunity to support the Executive Housekeeper in maintaining exceptional service standards across all housekeeping operations.
Main Responsibilities
- Assist in planning and organizing the housekeeping department, including guest rooms, public areas, laundry, and linen management
- Supervise housekeeping ambassadors and ensure adherence to brand standards and operational procedures
- Conduct regular inspections of guest rooms and public areas to maintain cleanliness, maintenance, and equipment functionality
- Prepare weekly staffing schedules, monitor attendance, and conduct labour planning to optimize cost-effectiveness
- Organize departmental training programs focusing on service standards, courtesy, efficiency, and professional development
- Monitor room cleaning productivity, handle guest complaints, and resolve service issues promptly
- Maintain accurate inventory of supplies, linens, and guest items; conduct regular stocktaking
- Prepare monthly reports and performance reviews aligned with KPIs for team development
Key Requirements
- Previous housekeeping management experience in a similar role
- Strong operational background with proven brand standards implementation and management
- Proficiency in Opera and Microsoft applications
- Demonstrated cost control experience including payroll, expenses, and forecasting
- Excellent organizational and time management skills with ability to work autonomously
- Professional communication skills and well-groomed appearance
What We Offer
Work in a luxury 5-star environment located in the heart of Casablanca near the Old Medina and business district. Be part of a team dedicated to creating personalized guest experiences and maintaining the highest hospitality standards.
Mise en forme par Postule ·
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