About the Role
Join Allianz Services Maroc as an inbound customer service representative for a service assistance company. Based in Casablanca, you will be part of an international team delivering innovative products and services in a people-oriented environment.
Main Responsibilities
- Answer incoming calls from customers and provide support in resolving product-related issues
- Listen to customers, assess their situations, and provide relevant information about coverage and solutions
- Schedule appointments for technical issues and follow procedures to assist customers efficiently
- Update customer data in systems and ensure accurate documentation of all calls
- Handle escalations as needed and support other departments to resolve customer questions
- Actively contribute to increasing customer satisfaction and service quality
Required Skills and Qualifications
- Excellent command of Dutch language (written and verbal)
- Basic English and/or French language skills
- Proficiency in Microsoft Office (mandatory)
- Customer service experience with strong soft skills
- Service-oriented mindset with attention to detail
- Excellent verbal and written communication abilities
- Ability to work under pressure and multitask in a fast-paced environment
- Enthusiastic, proactive, and eager to learn
What We Offer
- Direct permanent contract (CDI) with Allianz Technology, part of the Allianz Group
- People-oriented and entrepreneurial work environment
- Pleasant working atmosphere with motivated colleagues
- Competitive salary with benefits
- Equal opportunity employer with no discrimination policies
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