Allianz Services Maroc

Dutch Inbound Customer Service Representative - Insurance Operations

Casablanca

CDI/CDDSur site0–1 anBacNéerlandais, AnglaisService client / SAVAssurance

L’essentiel du poste

Résumé par Postule AI

Allianz Services Maroc seeks a Dutch-speaking inbound customer service representative for insurance operations in Casablanca. You will handle incoming customer calls, resolve product issues, schedule technical appointments, and maintain accurate documentation. The role requires excellent communication skills in Dutch and English, Microsoft Office proficiency, and customer service experience. This is a full-time permanent position in a people-oriented international environment.

Vos missions

  • Answer incoming calls and provide support in resolving customer product issues
  • Assess customer situations and provide relevant information about coverage and resolution options
  • Schedule technical appointments and handle problem escalations as needed
  • Update customer data in systems and ensure accurate call documentation
  • Contribute to increasing customer satisfaction through professional assistance
  • Support other departments with customer questions and issues

Profil recherché

  • You are service-oriented with excellent attention to detail and communication skills
  • You are fluent in Dutch and have at least basic English proficiency
  • You have previous customer service experience and can work effectively under pressure
  • You are proactive, enthusiastic, and eager to learn in a fast-paced environment
  • You are proficient with Microsoft Office and comfortable with system documentation

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About the Role

Join Allianz Services Maroc as an inbound customer service representative for a service assistance provider. Based in Casablanca, you will be at the forefront of delivering quality support to customers in an international environment.

Main Responsibilities

  • Answer incoming calls from customers and provide support in resolving product-related issues
  • Listen to customers, assess their situations, and provide relevant information about coverage and resolution options
  • Schedule appointments for technical issues and follow procedures to assist customers efficiently
  • Handle escalations of problems as needed and update customer data in the system
  • Ensure accurate documentation of all calls and support other departments as required
  • Actively contribute to increasing customer satisfaction through professional and effective assistance

Required Skills and Qualities

  • Excellent communication skills, both verbal and written, in Dutch and basic English
  • Service-oriented mindset with high accuracy and attention to detail
  • Proficiency in Microsoft Office (mandatory)
  • Ability to work under pressure and multitask in a fast-paced environment
  • Experience in customer service with strong soft skills
  • Enthusiastic, proactive, and eager to learn

What We Offer

  • Direct permanent contract (CDI) with Allianz Technology, part of the Allianz Group
  • People-oriented and entrepreneurial work environment
  • Pleasant working atmosphere with motivated colleagues
  • Equal opportunity employer with no discrimination

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