Marriott International

Concierge Agent – Rabat, Morocco

Rabat

CDI / Temps pleinSur site0–1 anBacHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Concierge Agent role at Marriott International’s Ritz-Carlton team in Rabat, Morocco. The full-time, on-site position focuses on responding to guest requests, arranging services such as transportation, reservations and dry cleaning, providing information on the property and local area, and coordinating with departments to resolve issues. It lists a high school diploma or G.E.D. equivalent as education, with no related work or supervisory experience required. The role emphasizes the Ritz-Carlton ‘Gold Standards’ of luxury service.

Vos missions

  • Make arrangements or identify providers for guest requests such as transportation, reservations, and dry cleaning, and follow up to ensure satisfaction.
  • Provide guests with information about the property and surrounding area, including special events and activities.
  • Answer, record, and process guest calls, messages, requests, questions, or concerns, and contact the right department to resolve them.
  • Review shift logs and daily memo books, document pertinent information in logbooks, and monitor the club lounge for guest safety and well-being.
  • Welcome guests per company standards, anticipate service needs, assist guests with disabilities, and report accidents, injuries, or unsafe conditions to your manager.

Profil recherché

  • You enjoy hospitality and want to create memorable, personalized experiences for guests
  • You communicate clearly and professionally by phone and in person
  • You have a high school diploma or G.E.D. equivalent and are early in your career
  • You are comfortable standing or walking for an entire shift and lifting items up to 10 pounds

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Position Summary

As a Concierge Agent, you will respond to guest requests for special arrangements or services and provide information about the property and surrounding area, ensuring guests feel welcomed and well cared for.

Key Responsibilities

  • Make arrangements or identify appropriate providers for guest requests such as transportation, reservations, and dry cleaning, and follow up to ensure satisfaction.
  • Provide guests with information about the property and surrounding area, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns, and contact the appropriate department (e.g., Bellperson, Housekeeping) to resolve them.
  • Review shift logs and daily memo books, and document pertinent information in logbooks.
  • Monitor the club lounge for seating availability, service, safety, and well-being of guests.
  • Welcome guests according to company standards, anticipate service needs, assist guests with disabilities, and report accidents, injuries, or unsafe conditions to your manager.
  • Complete safety training and certifications, and follow all company policies and procedures.

Preferred Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related work experience: No related work experience required.
  • Supervisory experience: No supervisory experience required.
  • License or certification: None.

Physical Requirements

Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About the Team

The Ritz-Carlton, part of Marriott International, delivers luxury hospitality guided by its ‘Gold Standards’, which set the foundation for exceptional guest care every day.

Marriott International is committed to being an equal opportunity employer and to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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