Marriott International

Concierge Agent - Luxury Hospitality

Rabat

CDI / Temps pleinSur site0–1 anBacAnglaisHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Concierge Agent position at The Ritz-Carlton, a luxury hospitality brand under Marriott International. Respond to guest requests for special arrangements, provide information about property amenities and local attractions, and ensure guest satisfaction. No prior experience required; high school diploma or equivalent needed. Full-time, on-site role in Rabat, Morocco.

Vos missions

  • Answer, record, and process all guest calls, messages, requests, and concerns with professionalism
  • Arrange special services and identify appropriate providers for guest needs such as transportation and reservations
  • Gather and communicate information about property amenities, local attractions, and special events
  • Contact relevant departments to resolve guest issues and ensure timely follow-up
  • Monitor club lounge for seating availability, service quality, safety, and guest well-being
  • Review shift logs and document pertinent information in logbooks

Profil recherché

  • You have strong interpersonal skills and genuine passion for delivering exceptional guest service
  • You are detail-oriented and can manage multiple guest requests simultaneously
  • You thrive in a fast-paced luxury hospitality environment and take pride in your work
  • You are physically able to stand and walk for extended periods during shifts

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Position Summary

As a Concierge Agent at The Ritz-Carlton, you will deliver exceptional guest services by responding to requests for special arrangements such as transportation, reservations, and dry cleaning. You will gather and provide information about property amenities, special events, and local attractions while ensuring guest satisfaction through attentive follow-up.

Main Responsibilities

  • Answer, record, and process all guest calls, messages, requests, questions, and concerns with professionalism
  • Arrange special services and identify appropriate providers for guest needs
  • Gather and communicate information about property and surrounding area amenities to guests
  • Contact relevant departments (Bellperson, Housekeeping) to resolve guest issues promptly
  • Monitor club lounge for seating availability, service quality, safety, and guest well-being
  • Review shift logs and document pertinent information in logbooks accurately

Key Requirements

  • High school diploma or G.E.D. equivalent
  • Ability to stand, sit, or walk for extended periods during entire work shifts
  • Capacity to move, lift, and carry objects weighing up to 10 pounds
  • Clear and professional communication skills, both verbal and written
  • Strong customer service orientation with genuine appreciation for guests
  • Ability to maintain confidentiality and follow company policies

About The Ritz-Carlton

The Ritz-Carlton operates more than 100 award-winning properties worldwide, setting the standard for rare and special luxury service. We pride ourselves on delivering excellence in guest care and comfort. Our Gold Standards guide us daily to provide exceptional experiences that guests remember long after their stay.

Join a global team where you can do your best work, begin your purpose, belong to an amazing community, and become the best version of yourself.

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