Marriott International

Reservation Sales Executive – Luxury Hospitality

Rabat

CDI / Temps pleinSur site1–3 ansBacAnglaisCommercial / VenteTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Reservation Sales Executive role at The Ritz-Carlton, a luxury hospitality brand under Marriott International. Responsibilities include processing reservations, managing room blocks, applying sales techniques to maximize revenue, and delivering exceptional guest service. Requires high school diploma and 1+ year of hospitality experience. Full-time, on-site position based in Rabat, Morocco.

Vos missions

  • Process reservation requests, changes, and cancellations via phone, fax, or mail with accuracy and professionalism
  • Identify guest needs, recommend appropriate room types, and apply sales techniques to maximize revenue
  • Manage reservation systems including group rooming lists, room blocks, and billing account setup
  • Provide exceptional customer service by answering questions about facilities and accommodations
  • Collaborate with departments to resolve rooming challenges and accommodate special requests
  • Maintain organized files and ensure accuracy of all reservations and room blocks

Profil recherché

  • You have hospitality or reservation experience and excel in customer-facing roles
  • You are detail-oriented with strong organizational and multitasking abilities
  • You are motivated by delivering luxury service and maximizing guest satisfaction
  • You have excellent communication skills and professional phone etiquette
  • You are committed to company policies and maintaining confidentiality

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Position Summary

As a Reservation Sales Executive at The Ritz-Carlton, you will process all reservation requests, changes, and cancellations received via phone, fax, or mail. You will identify guest needs, determine appropriate room types, verify availability, and explain guarantee, special rate, and cancellation policies. Your role combines customer service excellence with revenue-maximizing sales techniques to deliver the luxury hospitality experience The Ritz-Carlton is known for.

Main Responsibilities

  • Process and manage all reservation requests, modifications, and cancellations while maintaining accuracy and attention to detail
  • Identify guest needs, recommend appropriate room types, and apply sales techniques to maximize revenue
  • Input and maintain data in reservation systems, including group rooming lists and room block management
  • Handle VIP reservations, special requests, and billing account setup according to company policies
  • Provide exceptional customer service by answering questions about facilities, accommodations, and services with professional communication
  • Collaborate with departments to resolve rooming challenges and ensure guest satisfaction

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience in hospitality or reservations
  • Strong phone etiquette and professional communication skills
  • Proficiency with reservation systems and data entry
  • Ability to multitask and manage multiple reservation requests simultaneously
  • Commitment to The Ritz-Carlton Gold Standards and luxury service excellence

What We Value

  • Genuine hospitality mindset with anticipation of guest needs
  • Attention to detail and accuracy in all documentation and system entries
  • Positive teamwork and collaborative problem-solving approach
  • Professional appearance and adherence to company policies
  • Ability to handle confidential information with discretion

About The Ritz-Carlton: At more than 100 award-winning properties worldwide, The Ritz-Carlton creates exceptional experiences that guests remember long after their stay. We are committed to delivering rare and special luxury service and pride ourselves on excellence in guest care and comfort. Join our global team and become part of a brand leader in luxury hospitality.

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