Bilingual Customer Support Agent (English & Italian)
Casablanca, Casablanca-Settat, MoroccoDécryptage du poste par Postule AI
Décryptage du poste par Postule AI
Généré automatiquement par Postule AI à partir de l’offre.
About the Role
Join our dynamic customer support team and deliver exceptional service to clients in both English and Italian. This is an on-site position at our Casablanca office offering professional growth in a supportive environment.
Main Responsibilities
- Provide multichannel customer support via voice, chat, and email with initial focus on phone interactions
- Handle customer inquiries and resolve issues professionally and proactively
- Maintain high-quality communication in both English and Italian (B2–C1 level)
- Adapt to shift-based schedules and work collaboratively with the team
Required Profile
- Fluent in both English and Italian at B2–C1 level minimum
- Strong communication and interpersonal skills
- Adaptability and willingness to learn
- Professional and proactive attitude
What We Offer
- Indefinite-term contract with 3-month probation period
- Comprehensive 2-week structured training program
- Shift-based schedule: 09:00–21:00, Monday to Sunday (2 days off per week)
- Fixed salary plus benefits
- On-site work at Casablanca office
Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .