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TE Connectivity

Customer Service Associate IV

Maroc

CDI / Temps pleinSur site0–1 anBacService client / SAVIndustrie

L’essentiel du poste

Résumé par Postule AI

Customer Service Associate IV role at TE Connectivity, on-site in Morocco. The role acts as a liaison between customers and internal contacts, managing backlog and open orders, communicating late deliveries, handling credit and debit requests, answering technical queries, and driving corrective actions to improve customer satisfaction. Typically requires 0-2 years of related work experience and a high school diploma; an AA degree or equivalent is preferred.

Vos missions

  • Strengthen customer relationships by acting as a liaison between customers and internal points of contact.
  • Manage backlog orders and open orders, communicating late deliveries to the customer and internal teams as required.
  • Investigate credit and debit requests and queries to issue credit or debit as necessary.
  • Answer technical queries from customers using online technical references and offer alternatives using available resources.
  • Drive corrective actions and improvement projects that raise customer satisfaction levels.

Profil recherché

  • You have 0-2 years of related work experience in customer-facing or order-handling roles.
  • You are comfortable communicating late deliveries and order issues with both customers and internal teams.
  • You can research technical questions using online references and propose alternatives from available resources.
  • You are motivated to drive corrective actions that improve customer satisfaction.

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Strengthen customer relationships by acting as a liaison between customers and any internal points of contact.

Key Responsibilities

  • Manage backlog orders and open orders, communicating late deliveries to the customer and internal teams as required.
  • Investigate credit and debit requests and queries to issue credit or debit as necessary.
  • Answer technical queries from customers using online technical references, and offer alternatives using available resources.
  • Drive corrective actions and improvement projects that raise customer satisfaction levels.

Background

Typically requires 0-2 years of related work experience. Requires a high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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