SupportYourApp

Customer Support Consultant (French & English, Remote)

Maroc

CDD / ContratTélétravail0–1 anAnglais, FrançaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Remote Customer Support Consultant role at SupportYourApp, a global support-as-a-service provider for tech companies. The position involves handling customer requests by email, chat and phone, collaborating with internal and technical teams, and meeting KPIs. It requires C1-level French and English and at least 6–12 months of customer support experience. The role offers a flexible remote schedule in a multicultural environment, and specific terms depend on the engagement agreement.

Vos missions

  • Deliver customer support via emails, chats and calls
  • Follow internal procedures and SOPs and handle sensitive customer data with care and security
  • Collaborate with internal teams to ensure efficient issue resolution
  • Maintain a deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

Profil recherché

  • You are fluent in both French and English at C1 level or higher
  • You have at least 6–12 months of experience in customer support
  • You enjoy solving problems and ensuring customer satisfaction
  • You are proactive, responsible and comfortable working remotely from a home office
  • You have a suitable computer and a stable, high-speed internet connection

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Customer Support Consultant (French & English, Remote)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders such as MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. The company supports clients in 60 languages across diverse industries.

As a Customer Support Consultant, you will work in a multicultural and multilingual environment from your home office, with a People First management approach.

What you will do

  • Deliver outstanding customer support via emails, chats and calls
  • Follow internal procedures and SOPs
  • Collaborate with internal teams to ensure efficient issue resolution
  • Handle sensitive customer data with care and security
  • Apply the latest customer happiness practices
  • Maintain a deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

What you need to succeed in this role

  • Excellent French and English (C1 or higher), both spoken and written
  • At least 6–12 months of experience in customer support
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, plus an internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Benefits and conditions may vary depending on the terms of your engagement. Specific terms, including compensation, will be defined in your agreement if selected.

To apply, send your CV in English.

SupportYourApp adheres to the principles of equal treatment of candidates and prohibits discrimination on any grounds protected by law.

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