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TE Connectivity

Customer Service Associate IV

Maroc

FULL_TIME0–1 anBacService client / SAVIndustrie

L’essentiel du poste

Résumé par Postule AI

Customer Service Associate IV role at TE Connectivity acting as a liaison between customers and internal contacts. Responsibilities include managing backlog and open orders, handling credit and debit requests, answering technical queries, and driving improvements to customer satisfaction. Typically requires 0-2 years of related work experience and a high school diploma; an AA degree or equivalent is preferred.

Vos missions

  • Manage backlog orders and open orders, communicating late deliveries to the customer and internal teams as required.
  • Investigate credit and debit requests and queries, issuing credit or debit as necessary.
  • Answer technical queries from customers using online technical references and offer alternatives using available resources.
  • Drive corrective actions and improvement projects to raise customer satisfaction levels.
  • Strengthen customer relationships by acting as a liaison between customers and internal points of contact.

Profil recherché

  • You have 0-2 years of related work experience in customer service or a similar area.
  • You hold a high school diploma, and an AA degree or equivalent is a plus.
  • You enjoy coordinating between customers and internal teams on orders and late deliveries.
  • You are comfortable answering technical queries using online references.
  • You are motivated to drive improvements that raise customer satisfaction.

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Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Job Requirements

  • Manage backlog orders and open orders; communicate late deliveries to the customer and internal teams as required.
  • Investigate credit and debit requests and queries to issue credit/debit as necessary.
  • Answer technical queries from customers using online technical references and offer alternatives using available resources.
  • Drive corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like

Typically requires 0-2 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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