Nuitée

Customer Service Representative – Travel Technology (Casablanca)

Casablanca

CDI / Temps pleinSur site1–3 ansFrançais, Arabe, AnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

Join Nuitée's Customer Service team in Casablanca as a Customer Service Representative. You'll handle customer and partner inquiries across phone, email, and ticketing channels, investigating booking concerns and coordinating solutions with hotels and internal teams. This role emphasizes ownership and problem-solving rather than speed—you'll stay close to each case until customers have clear answers. Requires 1–2 years of customer service experience and fluency in French, Arabic, and English. Ideal for someone calm under pressure who enjoys helping people and can work rotating shifts.

Vos missions

  • Handle customer and partner enquiries through phone, email, and ticketing channels
  • Investigate booking-related concerns, complaints, and disputes with hotels and internal teams
  • Manage inbound and outbound communications while keeping customers informed during case resolution
  • Maintain accurate records and escalate complex cases while maintaining ownership of customer experience
  • Identify recurring issues and share improvement ideas for tools and processes

Profil recherché

  • You have 1–2 years of customer service or customer-facing experience
  • You communicate confidently in French, Arabic, and English and enjoy helping people
  • You take ownership of problems and follow through until resolution
  • You're comfortable working across different systems and learning new tools quickly
  • You can work flexible shifts including nights, weekends, and public holidays

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About Nuitée

Nuitée is building the API backbone for the global travel industry. Founded in 2017, we transform a fragmented travel ecosystem with simple, scalable, API-first infrastructure. We enable seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, empowering companies to deliver reliable travel products effortlessly. Trusted by industry leaders like Hopper, Priceline, Google, and Uber, Nuitée is backed by leading VCs and investors from Booking.com, Stripe, and Shopify.

The Role

As a Customer Service Representative, you'll help customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. This role focuses on taking ownership—not just answering questions, but ensuring customers reach the right outcome.

Main Responsibilities

  • Handle customer and partner enquiries through phone, email, and ticketing channels
  • Investigate booking-related concerns, complaints, and disputes with hotels and internal teams
  • Manage inbound and outbound communications while keeping customers informed throughout case resolution
  • Maintain accurate records of interactions and escalate complex cases while maintaining ownership of the customer experience
  • Identify recurring issues and share ideas to improve tools and processes

What We're Looking For

  • 1–2 years of experience in customer service or customer-facing roles
  • Fluent in French, Arabic, and English
  • Calm under pressure with strong empathy and professionalism
  • Excellent problem-solving and analytical skills
  • Detail-oriented with ability to manage multiple priorities
  • Comfortable learning new systems and tools
  • Willingness to work rotating day, night, weekend, and public-holiday shifts

Experience in travel, hospitality, B2B customer support, or Zendesk is a plus but not essential.

Location & Work Arrangement

📍 Casablanca, Morocco | On-site | Full-time

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