Customer Service Representative – Travel Technology (Casablanca)

Casablanca, Casablanca-Settat, Morocco

Décryptage du poste par Postule AI

Résumé du rôle

Join Nuitée's Customer Service team in Casablanca as a Customer Service Representative. You'll handle customer and partner inquiries across phone, email, and ticketing channels, investigating booking concerns and coordinating solutions with hotels and internal teams. This role emphasizes ownership and problem-solving rather than speed—you'll stay close to each case until customers have clear answers. Requires 1–2 years of customer service experience and fluency in French, Arabic, and English. Ideal for someone calm under pressure who enjoys helping people and can work rotating shifts.

Exigences clés (estimation)

Handle customer and partner enquiries through phone, email, and ticketing channels
Investigate booking-related concerns, complaints, and disputes with hotels and internal teams
Manage inbound and outbound communications while keeping customers informed during case resolution
Maintain accurate records and escalate complex cases while maintaining ownership of customer experience
Identify recurring issues and share improvement ideas for tools and processes

Compétences

Fluency in French, Arabic, and EnglishCustomer service experience and empathetic communicationProblem-solving and analytical skillsAbility to stay calm under pressure and handle complaints professionallyDetail-oriented with strong organizational and multi-tasking abilitiesProficiency with computer systems and willingness to learn new tools

Niveau estimé

This role requires 1–2 years of customer service or similar customer-facing experience. You should be comfortable handling complex, multi-stakeholder situations and have demonstrated ability to manage complaints and time-sensitive issues professionally.

Attributs détectés par l’IA (si absents de l’offre)

Type de poste: full-time
Mode de travail: Sur site
Niveau d'expérience: 1–3 ans
Fonction: Service client / SAV
Secteur: Informatique / IT
Langues: Français, Arabe, Anglais

Cette analyse a été générée automatiquement par Postule AI à partir de l'offre.

About Nuitée

Nuitée is building the API backbone for the global travel industry. Founded in 2017, we transform a fragmented travel ecosystem with simple, scalable, API-first infrastructure. We enable seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, empowering companies to deliver reliable travel products effortlessly. Trusted by industry leaders like Hopper, Priceline, Google, and Uber, Nuitée is backed by leading VCs and investors from Booking.com, Stripe, and Shopify.

The Role

As a Customer Service Representative, you'll help customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. This role focuses on taking ownership—not just answering questions, but ensuring customers reach the right outcome.

Main Responsibilities

Handle customer and partner enquiries through phone, email, and ticketing channels
Investigate booking-related concerns, complaints, and disputes with hotels and internal teams
Manage inbound and outbound communications while keeping customers informed throughout case resolution
Maintain accurate records of interactions and escalate complex cases while maintaining ownership of the customer experience
Identify recurring issues and share ideas to improve tools and processes

What We're Looking For

1–2 years of experience in customer service or customer-facing roles
Fluent in French, Arabic, and English
Calm under pressure with strong empathy and professionalism
Excellent problem-solving and analytical skills
Detail-oriented with ability to manage multiple priorities
Comfortable learning new systems and tools
Willingness to work rotating day, night, weekend, and public-holiday shifts

Experience in travel, hospitality, B2B customer support, or Zendesk is a plus but not essential.

Location & Work Arrangement

📍 Casablanca, Morocco | On-site | Full-time

Cette description d'emploi a pu être reformatée par Postule pour améliorer sa lisibilité et sa présentation. Le contenu et les informations restent fidèles à l'offre d'emploi originale. .