Inyad

Customer Support Specialist

Casablanca

CDI / Temps pleinSur siteArabe, Français, AnglaisService client / SAV

L’essentiel du poste

Résumé par Postule AI

inyad is hiring a Customer Support Specialist to manage customer inquiries across multiple channels (email, chat, phone, social media) and drive customer engagement. The role combines reactive support with proactive customer engagement initiatives. Based in Casablanca, this full-time on-site position requires fluency in Arabic, French, and English, along with strong organizational and communication skills.

Vos missions

  • Answer customer questions through email, chat, phone, Facebook Messenger, WhatsApp, and other channels
  • Respond to social media comments and coordinate with internal teams to resolve inquiries
  • Create innovative customer engagement strategies including documentation and proactive email campaigns
  • Maintain comprehensive customer support documentation and records
  • Develop interactive content and resources to excite and engage customers

Profil recherché

  • You are fluent in Classical Arabic, French, and English with excellent communication skills
  • You enjoy building customer relationships and creating engaging content
  • You are highly organized, detail-oriented, and thrive in a structured environment
  • You can work both independently and effectively as part of a team

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

inyad is seeking a Customer Support Specialist to enhance brand and product visibility by building relationships and communicating with potential customers through popular social media platforms.

Main Responsibilities

  • Answer customer questions received via email, chat, phone, Facebook Messenger, WhatsApp, and other communication channels
  • Respond to social media comments and inquiries by coordinating with internal teams
  • Develop innovative customer engagement strategies including documentation, interactive email signatures, and proactive campaigns
  • Maintain comprehensive documentation related to customer support processes and interactions

Required Qualifications

  • Strong ability to work independently and collaboratively within a team environment
  • Excellent written and verbal communication skills in Classical Arabic, French, and English
  • Highly organized, rigorous, and punctual with strong attention to detail

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