Quadcode

Customer Support Operator (Arabic, French, English)

Maroc

CDI / Temps pleinTélétravail0–1 anArabe, Français, AnglaisService client / SAVServices financiers

L’essentiel du poste

Résumé par Postule AI

Quadcode, a fintech company, seeks a Customer Support Operator fluent in Arabic, French, and English to handle customer inquiries via live chat and email. This remote, full-time position offers competitive compensation, professional development opportunities, and a collaborative environment. The role requires strong communication skills, customer focus, and the ability to resolve cases professionally and efficiently.

Vos missions

  • Answer customer inquiries via live chats and emails
  • Provide accurate information about company financial products
  • Resolve customer cases in a timely and professional manner
  • Achieve quality and productivity targets set by management
  • Perform ad hoc tasks as assigned by the manager

Profil recherché

  • You are fluent in Arabic, French, and English with excellent written and verbal communication
  • You have a customer-focused mindset and enjoy resolving inquiries professionally
  • You prefer remote work and can work within the Monday-Friday 8:00-16:30 GMT+3 schedule
  • You have previous customer support experience or strong analytical skills

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About Quadcode

Quadcode is a fintech company specializing in financial brokerage activities and advanced financial products. Our flagship product is an internal trading platform offered as a Software-as-a-Service (SaaS) solution to brokers worldwide.

The Role

We are seeking a dynamic and customer-focused individual to join our Customer Support team. You will play a crucial role in supporting customer inquiries and ensuring excellent service delivery.

Key Responsibilities

  • Answer customer inquiries via live chats and emails (no calls)
  • Provide accurate information about company products
  • Resolve cases in a timely and professional manner
  • Achieve quality and productivity targets set by your manager
  • Perform ad hoc tasks assigned by management

Requirements

  • Fluency in Arabic, French, and English (written and verbal)
  • Customer-focused personality with strong communication skills
  • Great analytical and problem-solving abilities
  • Previous customer support experience is an advantage

What We Offer

  • Remote work model with flexible schedule
  • Competitive remuneration
  • Professional development courses (Coursera, Harvard, and more)
  • Friendly, positive, and collaborative work environment

Working Schedule

Monday-Friday, 8:00 - 16:30 (GMT+3)

Note: Only applications submitted in English will be considered.

Mise en forme par Postule ·

Signaler un problème