GoFLUENT

Learning Consultant - Customer Support (Turkish Speaker)

Casablanca

CDI / Temps pleinHybride1–3 ansLicence / Bac+3Turc, AnglaisService client / SAVÉducation

L’essentiel du poste

Résumé par Postule AI

goFLUENT is hiring a full-time Learning Consultant for customer support, based in Casablanca, Morocco, with a mixed work arrangement. The role centers on guiding new learners through their language journey, answering requests across phone, email and chat, and coordinating with internal teams. Candidates need native Turkish, advanced English, about one year of customer service experience, and a bachelor's degree in any field.

Vos missions

  • Become an expert in goFLUENT's products and services and explain them to new learners starting a training
  • Guide learners through their language journey by understanding their expectations and resolving their concerns efficiently
  • Reply to learner requests across several channels such as phone, email and chat
  • Ensure smooth and efficient communication with internal teams
  • Call students to encourage them to make full use of the available resources
  • Proactively optimize internal procedures, improve response quality and raise learner feedback

Profil recherché

  • You are a native Turkish speaker with advanced English skills
  • You have prior customer support experience and enjoy solving customer issues
  • You are empathetic, organized and autonomous in your work
  • You are motivated by helping learners make progress on their language journey

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

Learning Consultant - Customer Support (Turkish Speaker)

As a Learning Consultant, you will be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you are driven by making a difference and thrive in a supportive, customer-focused environment, we would love to have you on board.

What You'll Do

  • Become an expert and maintain a full understanding of our products and services, and explain them to new learners starting a goFLUENT training
  • Offer learners the best possible journey by understanding their expectations and efficiently providing solutions to the concerns they may face
  • Reply to learner requests across several communication channels (phone, email, chat, etc.)
  • Ensure smooth and efficient communication with internal teams
  • Call students to encourage them to take full advantage of the available resources
  • Be proactive in optimizing internal procedures, improving the quality of responses and raising learner feedback

You'll Love This Job If You

  • Are outstanding at communicating, both orally and in writing (Turkish is your mother tongue)
  • Have previous successful experience in customer support
  • Are very empathetic and able to resolve complex conversations to leave customers satisfied
  • Are organized, responsive, adaptable, sincere, and autonomous

We Are Looking For

  • 1 year of experience in customer service
  • Internet savvy and proficient in MS Office, Google Docs and Open Office
  • Advanced level of English (verbal and written)
  • Bachelor's/College degree in any field

What We Offer

Our culture is unlike anywhere else. Starting on day one, you can enjoy a range of perks and benefits, including:

  • A dynamic, startup-like experience within the security of a fast-growing, 26-year-old Swiss-based company
  • Learning from top executives and visionaries in the learning and language market
  • Joining an innovative organization with an international, vibrant working environment
  • A full on-boarding and fast ramp mentoring program
  • A world-class learning experience as a goFLUENT learner, with access to one of our 49 business languages
  • The ability to work from any of our 20+ offices around the world
  • Exciting team-building events

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