Allianz Insurance PLC

Dutch-Speaking Customer Service Representative - Insurance Assistance

Casablanca

CDI / Temps pleinHybrideNéerlandais, AnglaisService client / SAVAssurance

L’essentiel du poste

Résumé par Postule AI

Allianz Services seeks a Dutch-speaking customer service representative for their Casablanca office to provide inbound support for a service assistance company. The role involves handling customer calls, resolving product issues, scheduling technical appointments, and maintaining accurate documentation. Fluency in Dutch and English is essential, along with Microsoft Office proficiency. The position offers fixed compensation, training, private insurance, and hybrid work flexibility after an initial on-site period.

Vos missions

  • Answer incoming customer calls and provide support resolving product-related issues
  • Assess customer situations and provide relevant coverage information and solutions
  • Schedule technical appointments and handle problem escalations appropriately
  • Update customer data in systems and maintain accurate call documentation
  • Actively contribute to customer satisfaction and support other departments as needed

Profil recherché

  • You are fluent in Dutch and English with strong communication skills
  • You have experience in customer service or insurance industry support roles
  • You are detail-oriented, service-minded, and committed to customer satisfaction
  • You are proactive, eager to learn, and thrive in a structured environment

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About the Role

Join Allianz Services as an inbound customer service representative for a service assistance company based in Casablanca. You will provide reliable and prompt support to customers experiencing product issues, helping them resolve problems efficiently and professionally.

Main Responsibilities

  • Answer incoming customer calls and provide support in resolving product-related issues
  • Listen to customers, assess their situations, and provide relevant information about coverage and solutions
  • Schedule appointments for technical issues and handle escalations as needed
  • Update customer data in systems and ensure accurate documentation of all calls
  • Contribute actively to increasing customer satisfaction and support other departments as required

What You Bring

  • Language Skills: Fluent Dutch (oral and written) and English fluency required
  • Technical Skills: Proficiency in Microsoft Office (mandatory)
  • Professional Qualities: Service-oriented, highly accurate, detail-oriented, and systematic approach
  • Personal Attributes: Enthusiastic, eager to learn, proactive, excellent communication skills, and strong focus
  • Experience: Insurance industry experience is desirable

What We Offer

  • Fixed salary compensation with comprehensive fixed benefits
  • Additional vacation days for relocation support
  • Complete tailored training curricula
  • Private insurance coverage through Allianz
  • Hybrid work arrangement after initial 2 months on-site
  • Participation in company events and professional development opportunities

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