TUI Group

Customer Sales & Service Advisor (Dutch & English Speaking), Casablanca

Casablanca

CDI / Temps pleinSur siteNéerlandais, AnglaisService client / SAVTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

TUI Group is recruiting a full-time, on-site Customer Sales & Service Advisor in Casablanca. The role combines customer support across the booking journey, including rebookings, amendments, cancellations and complaints, with active selling of TUI products. Fluency in both Dutch and English, spoken and written, is mandatory, and flexibility for evening and weekend shifts is required.

Vos missions

  • Act as the primary point of contact for TUI customers throughout their booking journey across all communication channels.
  • Actively sell TUI products and services, spotting cross-sell and up-sell opportunities and managing new bookings.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and the reservation system.
  • Investigate and resolve customer questions and complaints with a solution-focused approach.
  • Manage payments, update customer records and handle all booking documentation.
  • Support direct customers and B2B and B2C stakeholders to build brand trust and loyalty.

Profil recherché

  • You are fluent in both Dutch and English, spoken and written.
  • You enjoy helping customers and turning problems into positive travel experiences.
  • You are comfortable selling travel products while keeping a strong focus on service quality.
  • You are available for variable shifts, including evenings and weekends.

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Join TUI as a Customer Sales & Service Advisor in Casablanca. You will be the friendly voice and helpful hand guiding our global customers through their travel journey, solving problems and creating memorable holiday moments.

Language requirement: Fluency in both Dutch and English, spoken and written, is mandatory. Applications that do not meet both language requirements cannot progress through the recruitment process.

About the role

  • Act as the primary point of contact for TUI customers throughout their booking journey, providing support via all communication channels.
  • Actively sell TUI products and services, identifying cross-sell and up-sell opportunities and managing new bookings where required.
  • Handle rebookings, amendments, cancellations and enquiries, working with service providers and through the reservation system.
  • Investigate and resolve customer questions and complaints with a professional, solution-focused approach.
  • Manage payments, update customer records and handle booking documentation.
  • Support direct customers and B2B and B2C stakeholders, building brand trust and loyalty.

What we are looking for

  • Fluency in Dutch and English, with strong verbal and written communication skills.
  • Excellent customer service skills with a genuine focus on customer satisfaction.
  • Strong problem-solving abilities and attention to detail.
  • Ability to juggle multiple customer contacts and tasks across various systems at once.
  • Collaborative team player who complies with established procedures and quality standards.
  • Flexibility to work variable shift patterns, including evenings and weekends.

What we offer

  • Attractive remuneration, discretionary bonus schemes, and health & well-being support.
  • Flexible working in a dynamic environment with a healthy work-life balance.
  • Access to the TUI Learning Hub to develop your career.
  • Opportunities to work on global projects and teams in an intercultural environment.

Recruitment process

The process includes an online assessment, language tests, a pre-recorded video interview and a final interview.

TUI embraces diversity, equity and inclusion. The company is committed to supporting candidates with disabilities and impairments, so please let them know if you require any support.

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