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Hilton

Duty Manager – Hotel Operations

Tanger-Tétouan-Al Hoceïma

CDI / Temps pleinSur siteHôtellerie / TourismeTourisme / Hôtellerie

L’essentiel du poste

Résumé par Postule AI

Hilton is hiring a full-time, on-site Duty Manager (Manager on Duty) in Morocco to oversee hotel operations in the General Manager's absence. The role covers daily property management, guest service, cross-department support, safety walkthroughs, team training, guest satisfaction tracking, and supervision of team members. The posting stresses hospitality, integrity, leadership, teamwork, ownership, and urgency. It does not state salary, years of experience, education level, or required languages.

Vos missions

  • Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
  • Handle guest interactions with an upbeat, friendly attitude, responding promptly to inquiries and resolving issues efficiently.
  • Step in to support operational roles such as bell service or front desk coverage during breaks or high-volume periods.
  • Conduct property walkthroughs to assess safety, security, and service quality, addressing issues promptly.
  • Keep the team well-informed on hotel offerings, services, and local attractions, and track guest satisfaction metrics (e.g., SALT, Revinate) to drive improvements.
  • Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Profil recherché

  • You enjoy delivering memorable guest experiences and take pride in hospitality.
  • You are comfortable taking charge of overall hotel operations when the General Manager is absent.
  • You like supervising people, coaching teammates, and building a positive team environment.
  • You are flexible and willing to step into different departmental roles when needed.
  • You value integrity, ownership, and a sense of urgency in your work.

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Duty Manager – Hotel Operations

As Manager on Duty, you oversee hotel operations in the absence of the General Manager, delivering memorable experiences that make every guest's stay exceptional.

Responsibilities

A typical day includes:

  • Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance.
  • Delight our guests: Bring an upbeat, friendly attitude to all guest interactions, respond promptly to inquiries, and resolve issues efficiently.
  • Assist across departments: Support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
  • Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly.
  • Facilitate team knowledge and track performance: Keep the team informed on hotel offerings, services, and local attractions, and monitor guest satisfaction metrics (e.g., SALT, Revinate) to drive improvements.
  • Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Values and qualities

Hilton's core values define what it takes to succeed: a passion for Hospitality, acting with Integrity, inspiring others through Leadership, a belief that Teamwork drives the best outcomes, a sense of Ownership and accountability, and a focus on the Now, bringing urgency and discipline to every moment.

About the company

Hilton is a global hospitality leader, repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company supports career growth and offers a suite of world-class brands.

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