SupportYourApp

Technical Support Consultant - Networking (Remote, C1 English)

Rabat

CDD / ContratTélétravail1–3 ansAnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Join SupportYourApp as a Technical Support Consultant specializing in networking. This remote contract role requires C1 English proficiency and hands-on experience with networking technologies including VPN, DNS, IPsec, and network protocols. You'll provide technical support via email and chat, build customer relationships, and collaborate with developers. Ideal for proactive support specialists with networking expertise seeking flexible remote work in a multicultural environment.

Vos missions

  • Deliver technical support via emails and chats while building strong customer relationships
  • Maintain deep understanding of client networking solutions and meet established KPIs
  • Keep current with evolving tools and technology in networking and support practices
  • Handle sensitive customer data securely and communicate with developers and cross-functional teams
  • Apply customer happiness practices and troubleshoot networking issues using log file analysis

Profil recherché

  • You have proven technical support experience with strong networking knowledge
  • You are proactive, responsible, and thrive solving complex technical problems
  • You speak fluent English (C1 level) and enjoy working in multicultural teams
  • You have reliable home office setup with stable high-speed internet connection

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. Operating in 30+ countries and supporting customers in 60 languages, we help SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

What You Will Do

  • Deliver outstanding technical support via emails and chats to customers
  • Build strong and lasting customer relationships while maintaining deep understanding of client solutions
  • Keep up with evolving tools and technology, and apply latest customer happiness practices
  • Handle sensitive customer data with care and security while meeting KPIs
  • Communicate with developers and cross-functional specialists to resolve issues

What You Need to Succeed

  • Excellent English communication skills (C1 level minimum)
  • Experience in technical support role with networking expertise
  • Networking experience including IPsec Tunnels, DNS, packet tracing, ports, and firewall functionality
  • Strong understanding of network infrastructure (VPN, routing, split tunneling, WireGuard)
  • Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
  • Ability to read and interpret log files
  • Familiarity with Windows, Linux, MacOS, Android, and iOS operating systems
  • Positive, proactive, and responsible attitude with personal computer (8GB+ RAM) and stable internet (50 Mbps download, 40 Mbps upload)

Nice to Have

  • Experience with AWS or Azure
  • Knowledge of IDP/SSO functions (G-Suite, Azure AD)
  • Customer-facing experience

Benefits

  • Fully remote work opportunity with flexible schedule
  • Compensation in USD
  • Inclusive international multicultural environment
  • Rewards for referring friends
  • Balance between workload and personal time with internal health policy
  • Responsive leadership focused on your development and culture built on trust with no time-tracking

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