SupportYourApp

Technical Support Consultant – VPS & Trading (Remote, Global)

Casablanca-Settat

CDD / ContratTélétravailAnglaisService client / SAVInformatique / IT

L’essentiel du poste

Résumé par Postule AI

SupportYourApp, a global Intelligent Support-as-a-Service provider, is hiring a remote Technical Support Consultant to deliver technical support via email and chat for tech clients. The role requires C1-level English, hands-on VPS and Windows Server experience, and familiarity with trading platforms. Benefits include a flexible schedule, compensation in USD, and a fully remote setup. The listing describes an engagement with terms defined in the agreement.

Vos missions

  • Deliver technical support via email and chat to client customers
  • Build strong, lasting customer relationships and meet KPIs
  • Handle sensitive customer data with care and security
  • Keep up with evolving tools and technology and apply current customer happiness practices
  • Communicate with developers and cross-functional specialists

Profil recherché

  • You are fluent in English at C1 level or above and comfortable with written support by email and chat
  • You have hands-on experience with VPS environments and Windows Server administration
  • You are familiar with trading platforms and enjoy solving customer problems proactively
  • You can work independently from home with a suitable computer and stable internet connection

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider, partnering with tech companies and industry leaders such as MasterCard, Calm and MacPaw in 30+ countries since 2010. Clients are supported in 60 languages across diverse industries.

As a Technical Support Consultant, you will deliver secure technical support via email and chat from your home office, within a multicultural and multilingual environment.

What you will do

  • Deliver outstanding technical support via emails and chats
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest customer happiness practices
  • Maintain a deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

What you need to succeed

  • Excellent English communication skills (at least C1 level)
  • Experience in a technical support role
  • Experience with VPS setup and management
  • Strong understanding of Windows Server administration
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8 GB RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

  • CRM systems expertise

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, plus an internal health policy
  • Responsive leadership focused on your development and long-term cooperation
  • Supportive conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Benefits and conditions may vary depending on the terms of your engagement. Independent contractors may not be eligible for all of them.

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