SupportYourApp

Technical Support Consultant – VPS & Trading (Remote)

Rabat

CDD / ContratTélétravailAnglaisService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp, a global Intelligent Support-as-a-Service provider working with tech companies in 30+ countries, is hiring a remote Technical Support Consultant focused on VPS and trading platforms. The role centers on delivering technical support via email and chat, building lasting customer relationships, and working with developers. Candidates need C1-level English, technical support experience, VPS and Windows Server knowledge, and familiarity with trading platforms. Benefits include a flexible schedule, fully remote work, and compensation in USD.

Vos missions

  • Deliver technical support via emails and chats
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Maintain a deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

Profil recherché

  • You have C1-level English and enjoy written support via email and chat
  • You have hands-on experience with VPS setup and Windows Server administration
  • You are familiar with trading platforms such as TradingView, TradeStation, or NinjaTrader
  • You are proactive, responsible, and enjoy solving customer problems

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About the role

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We support clients in 60 languages across diverse industries.

As a Technical Support Consultant, you will work in a multicultural and multilingual environment from your home office, mastering new skills and achieving challenging goals.

What you will do

  • Deliver outstanding technical support via emails and chats
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest customer happiness practices
  • Maintain a deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

What you need to succeed in this role

  • Excellent English communication skills (at least C1 level)
  • Experience in a technical support role
  • Experience with VPS setup and management
  • Strong understanding of Windows Server administration
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

  • CRM systems expertise

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, plus an internal health policy
  • Responsive leadership focused on your development and long-term cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Items in this section may vary depending on the terms of your engagement. Specific terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected.

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