Technical Support Consultant - VPS and Trading (Remote)
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders such as MasterCard, Calm and MacPaw in 30+ countries since 2010. The company supports clients in 60 languages across diverse industries.
As a Technical Support Consultant, you will work from a home office in a multicultural and multilingual environment, building new skills and working toward challenging goals with a People First management approach.
What you will do
- Deliver technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply current customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you need to succeed
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to have
- CRM systems expertise
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, plus an internal health policy
- Responsive leadership focused on your development and long-lasting cooperation
- Supportive conditions for self-development
- A culture built on trust, with no time-tracking requirements
Benefits may vary depending on the terms of your engagement. Certain benefits typically apply to employees, and independent contractors may not be eligible for all of them. Specific terms, including compensation, will be defined in your agreement if selected.
To apply, send your CV in English. The company adheres to the principles of equal treatment of candidates and prohibits discrimination on any grounds protected by law.
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