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Marketing Call Center

English-Speaking Customer Service Representative (Night Shift)

Rabat

CDI/CDDSur site0–1 anAnglaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

A night-shift customer service role at a fast-growing call center that is expanding its international operations. The representative will be the main contact for international customers, handling inquiries by phone, email, and live chat, troubleshooting account issues, and keeping accurate CRM records. The position requires fluent English and comfort with a nocturnal schedule, and offers a permanent contract, transportation, health coverage, and internal growth paths.

Vos missions

  • Serve as the primary point of contact for international customers during night hours.
  • Handle inbound inquiries via phone, email, or live chat in a timely and professional manner.
  • Analyze customer accounts, identify problems, and provide solutions or escalate complex cases.
  • Log interactions, update customer profiles, and maintain precise records in the CRM system.
  • Deliver a high-quality customer experience and support high customer satisfaction scores (CSAT).

Profil recherché

  • You are comfortable and energized working night shifts.
  • You speak fluent English and enjoy helping customers solve problems.
  • You stay calm, patient, and empathetic under pressure.
  • You are motivated and want to start or build a career in customer service, even as a beginner.
  • You are looking for job security and clear growth paths within a call center environment.

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

English-Speaking Customer Service Representative (Night Shift)

Our fast-growing call center is expanding its international operations and is looking for English-speaking Customer Service Representatives to join its dedicated night shift team. You will be the primary point of contact for international customers, ensuring a smooth and positive experience during night hours.

Responsibilities

  • Handle inbound inquiries by phone, email, or live chat in a timely and professional manner.
  • Analyze customer accounts, identify problems, and provide accurate solutions or escalate complex cases.
  • Log all interactions, update customer profiles, and maintain precise records in the CRM system.
  • Deliver a high-quality customer experience, support high satisfaction scores (CSAT), and build brand loyalty.

Profile

  • Excellent command of English, both written and spoken.
  • Full availability for night shifts and a nocturnal schedule.
  • Empathetic, patient, and a strong active listener who stays calm under pressure.
  • Previous customer service, BPO, or call center experience is highly preferred; motivated beginners are welcome.

What We Offer

  • Permanent contract (CDI) from the first day of training.
  • Competitive base salary, language bonus, and monthly performance bonuses.
  • Door-to-door transportation for night commutes.
  • CNSS and health insurance.
  • Fully paid initial training, continuous coaching, and internal promotion opportunities (QA, Team Leader, Trainer).
  • A modern, comfortable workspace with break rooms.

Schedule details and compensation details will be shared during the interview.

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