SupportYourApp

L1 Customer Support Consultant (Fluent Spanish & English) – Remote

Tanger

CDD / ContratTélétravail1–3 ansAnglais, EspagnolService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Remote contract role as an L1 Customer Support Consultant with SupportYourApp, a global Support-as-a-Service provider. The consultant handles email support tickets via Freshdesk for a Spanish tire retailer, processing around 80 tickets per day. Requires fluent Spanish and English (C1 or higher), at least 12 months of customer support experience, and a suitable home setup. Schedule is Monday to Friday, 11:00–19:00 Kyiv time, with compensation in USD.

Vos missions

  • Deliver email customer support via Freshdesk for a Spanish tire retail company
  • Handle order cancellations, address or quantity changes, payment proofs, delivery delays, invoice and reimbursement requests, and order tracking
  • Process around 80 tickets per day while maintaining high quality standards
  • Follow internal procedures and SOPs and collaborate with internal teams and Team Leads
  • Handle sensitive customer data with care and security
  • Maintain a deep understanding of client solutions and meet KPIs

Profil recherché

  • You are fluent in Spanish and English at C1 level or higher, both written and spoken
  • You have at least 12 months of customer support experience and hands-on Freshdesk experience
  • You are detail-oriented, proactive and comfortable handling sensitive customer data
  • You can work Monday to Friday, 11:00–19:00 Kyiv time, from a home office with a suitable setup

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About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. As a Customer Support Consultant (L1), you will work fully remotely from a home office in a multicultural and multilingual environment.

Main responsibilities

  • Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company
  • Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking
  • Process around 80 tickets per day while maintaining high quality standards
  • Follow internal procedures and SOPs
  • Collaborate with internal teams and Team Leads to ensure efficient issue resolution
  • Handle sensitive customer data with care and security
  • Apply current customer happiness practices and maintain a deep understanding of client solutions to meet KPIs

Requirements

  • Excellent Spanish and English (C1 or higher), both written and spoken
  • At least 12 months of experience in customer support
  • Hands-on experience with Freshdesk
  • Strong attention to detail and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits

  • Schedule: Monday to Friday, 11:00–19:00 (Kyiv time, UTC+2)
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, plus an internal health policy
  • Responsive leadership focused on your development and long-lasting cooperation
  • Supportive conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Benefits and conditions may vary depending on the terms of your engagement. Independent contractors may not be eligible for all of these; specific terms will be defined in your agreement if selected.

SupportYourApp adheres to the principles of equal treatment of candidates and prohibits discrimination on any grounds protected by law.

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