SupportYourApp

L1 Customer Support Consultant (Spanish & English) – Remote

Tanger

CDD / ContratTélétravail1–3 ansAnglais, EspagnolService client / SAVCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

SupportYourApp is hiring a fully remote L1 Customer Support Consultant to handle email support via Freshdesk for a Spanish tire retail company. The role requires C1-level Spanish and English, at least 12 months of customer support experience, and processing around 80 tickets per day. It is a contract engagement on a Mon–Fri schedule from 11:00 to 19:00 (Kyiv time), with compensation in USD.

Vos missions

  • Deliver customer support via email (Freshdesk) for a Spanish tire retail company
  • Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoices, reimbursements, and order tracking
  • Process around 80 tickets per day while maintaining high quality standards
  • Follow internal procedures and SOPs and collaborate with internal teams and Team Leads
  • Handle sensitive customer data with care and security
  • Maintain a deep understanding of client solutions and meet KPIs

Profil recherché

  • You are fluent in Spanish and English (C1 or higher), both written and spoken
  • You have at least 12 months of customer support experience and hands-on Freshdesk experience
  • You are detail-oriented, proactive and responsible, and enjoy solving problems and ensuring customer satisfaction

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About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service provider. It partners with tech companies and industry leaders such as MasterCard, Calm and MacPaw in 30+ countries, delivering secure customer and technical support since 2010. The company supports clients in 60 languages across diverse industries.

About the role

As a Customer Support Consultant, you will work from your home office in a multicultural and multilingual environment. You will provide email support via Freshdesk for a Spanish tire retail company.

What you will do

  • Deliver customer support via email (Freshdesk) for a Spanish tire retail company
  • Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking
  • Process around 80 tickets per day while maintaining high quality standards
  • Follow internal procedures and SOPs
  • Collaborate with internal teams and Team Leads to ensure efficient issue resolution
  • Handle sensitive customer data with care and security
  • Maintain a deep understanding of client solutions and meet KPIs

What you need to succeed

  • Excellent Spanish and English (C1 or higher), both written and spoken
  • At least 12 months of experience in customer support
  • Hands-on experience with Freshdesk
  • Strong attention to detail and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits

  • Schedule: Mon–Fri, 11:00–19:00 (Kyiv time, UTC+2)
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, plus an internal health policy
  • Responsive leadership focused on your development and long-lasting cooperation
  • A culture built on trust, with no time-tracking requirements

Benefits and conditions may vary depending on the terms of your engagement. Independent contractors may not be eligible for all of them. Specific terms, including compensation, will be defined in your agreement.

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