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Foundever

Bilingual Customer Service & Sales Representative (English/French)

Fès

CDI/CDDSur site0–1 anAnglais, FrançaisCentre d’appel / BPOCentres d’appel / BPO

L’essentiel du poste

Résumé par Postule AI

Foundever seeks bilingual (English/French) customer service representatives for a Canadian entertainment company. Handle inbound/outbound calls, manage customer transactions, promote products and services, and ensure compliance with company policies. Night shift role (1 PM–2 AM) with permanent contract, training, bonuses, and career growth opportunities.

Vos missions

  • Manage inbound and outbound customer calls and transactions efficiently
  • Present, promote, and enhance brand image, products, and services
  • Master and communicate product procedures, terms of sale, and legal obligations
  • Ensure adherence to company security and confidentiality policies

Profil recherché

  • You are fluent in both English and French and comfortable switching between languages
  • You thrive in a fast-paced call center environment with customer interaction
  • You have a sales mindset and enjoy promoting products and services
  • You are available for night shifts and can maintain professionalism during late hours
  • You value career development and want to grow within a multinational organization

Généré automatiquement à partir de l’offre. Postule AI peut se tromper : vérifiez auprès de l’employeur.

About the Role

Foundever is recruiting bilingual customer service representatives for inbound and outbound call handling on behalf of a leading entertainment company in Canada (Canadian Radio). You will be part of a young and dynamic team providing excellent customer support.

Main Responsibilities

  • Manage various customer transactions through inbound and outbound calls efficiently
  • Present, promote, and enhance the brand image, products, and services
  • Master and communicate procedures, product specifics, terms of sale, and legal obligations
  • Adhere to company policies regarding security and confidentiality

Required Profile

  • Excellent command of English and French (bilingual)
  • High level of interpersonal communication skills with strong empathy
  • Proficiency in Customer Relationship Management (CRM) techniques
  • Customer-oriented attitude with active listening and courtesy
  • Sales-oriented mindset
  • Ability to work night shifts (1 PM – 2 AM)

Benefits

  • Permanent contract (CDI)
  • Social security (CNSS) and private health insurance
  • Transportation provided
  • Certified and paid training
  • Language bonus and performance bonus
  • Career advancement program
  • 5/7 working schedule

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